Zoetry Villa Rolandi Isla Mujeres Cancun

The resort itself is absolutely beautiful, the pools, the beaches, the landscape all amazing! We checked in for our honeymoon, I had booked a romantic dinner on the beach from online from the resorts website for our first night to celebrate the beginning of our honeymoon. When trying to confirm the dinner at check in, I was told I had to go to the restaurant to confirm. So I go to the restaurant and they had no confirmation of my booking. I booked, paid for the experience, had my confirmation code/email and showed them my confirmation email. The resort did not have any other availability while we were visiting for this experience. The restaurant sent me back to the front desk, they did not help me whatsoever with refund, told me because I did it through the website I need to email, I tried to cancel from the email I had received with the confirmation, but was blocked from canceling because I already checked into the resort. The front desk was not helpful in refunding me my money or trying to accommodate us in another way, I have emailed and called several numbers with no help whatsoever with being refunded. I still have not been refunded my money for a service we did not receive. In my opinion, the service at this resort was horrible, not helpful at all. If a guest is visiting and paying for a service accommodations should be done!!!! If booking online does not go directly to the resort, it should not be offered on the website, it is false advertisement. Another issue with this resort is the rooms are outdated, the jacuzzi tub did not work on our balcony, we had to call maintenance the first night to come and fix it. The shower took over 5 minutes to warm up and never got very hot, the knobs in the shower did not work either. There is not enough loungers in the beach/pool areas for guest and there is not enough towels for guest either. The first day we were told they did not even have any towels available. First impressions are everything and from the moment we checked in, we knew this resort was not for us. We had just left Dreams Riviera cancun and the service there was above and beyond! We were very disappointed from the moment we arrived. Another disappointment was the service at the beach/ pool areas takes forever, we sat on the beach for over an hour with no one even coming over to us. Also, to even get a towel you have to ask one of the staff members coming around because the bins are empty. It took over an hour in the beach area to get service, so we were sitting on loungers with no towels. The food at this resort is very good I will give them that, but I would never recommend this resort to anyone. The island is absolutely beautiful and plan to return someday, but will find another resort to stay at for sure.

We booked our stay directly through the hotel. It was easy and the costumer services was pretty good. We requested a special dinner celebration on the beach and we arranged our transportation from the aiport to Isla Mujeres and from Isla to our next hotel in Cancun prior to our arrival. The process was very easy. Hotel's Transportation was cheaper than trying to get your own ride. I made the reservation directly through the hotel and it iwas worth everything. You will be cruising on a little yacht, watching the wonderful sunset while drinking a Corona on your way to heaven (FYI weather conditions might affect the boat ride. I would ask about weather policy.) That was our first impression of the service provided by Zoetry. You arrive directly to the hotel. No hassle with your luggage of any kind. Our little private dinner by the beach was everything and more. The staff made it very special. Thank you! It's a small hotel and the beach is not big, but for us, it was perfect. We visited Playa Norte not too far away. It was beautiful, but too crowded. We preferred to stay at our hotel. Not many kids here. Not ideal for a family with small children. We had our 8-year-old son with us. He didn't mind; he went kayaking and played his guitar, but there isn't much to do for the little ones. Our room was spacious, very clean, fresh sparkling wine every day, the food was delicious, the yoga class in the deck by the ocean was wonderful, fantastic service... great All-Inclusive!! I loved it here. We didn't want to leave. The Hotel is a bit outdated, first night we heard traffic noise from the street, but the room has two doors. The main door and a second one that leads to your room. Once we figured out to close both doors, we slept like babies. We were told they will close for renovations in the near future. If the level of service remains, We will be back as soon as they reopen. This part of my birthday trip was very special! Thank you!!

For a relaxing and pampered get away vacation this is the place to go. We appreciated the smaller scale of the resort as it was quiet but had enough guests and activities to connect with others. The pool area was nice, especially the warmer saltwater pool. Unfortunately, there often were not enough lounge chairs for all of the guests. The pool side service staff was very friendly and attentive. Thanks to Ulysses and the all the other exceptional wait staff. We participated in outdoor yoga that had a lovely view. Jess is a good instructor who encouraged us to challenge our practice. We had massages and other spa treatments. All were excellent. Nora and Anna have magical hands. The main restaurant had exceptional food freshly prepared throughout the day. Try the "green juice" at breakfast. The ceviche was blissful, and all the seafood dished were well prepared and tasty. Thanks to Jorge we learned a bit about Mexican wines. The 7-course dinners at Le Mettisage were creative, flavorful, and aesthetically presented. We appreciated all of the live dinner music. After dinned we enjoyed hanging out in the lobby bar with our resort friends and the delightful bartender Hilario. The front desk was very helpful with all of our transportation issues and question. Malena the Concierge was a delight to work with and made consistent efforts to be sure we were well taken care of. The activities director Leo was a dynamo of energy and engagement! From salsa dancing, soothing cucumber eye wraps to a special Mayan birthday celebration. He really made our stay special and memorable. Kudos to the house keeping staff for all of their special room decorations. The facility is showing its age, but we understand they will be doing an extensive remodel soon. We hope to return to the updated Villa Rolandi