Zoetry Paraiso de la Bonita Riviera Maya All Inclusive

THE FACILITY REFLECTS PARADISE, BUT THE BEST PART OF OUR TRIP WERE THE PEOPLE. LUIS, THE FOOD AND BEVERAGE MANAGER IS THE BEST MANAGER I'VE EVER SEEN. HE IS VERY PLEASANT WITH GUESTS BUT I'VE SEEN HOW MUCH HE CARES ABOUT EVERYONE OF HIS STAFF. AND THAT TRANSLATES INTO HAPPY, LOYAL STAFF. LUIS IS A TREASURE. OTHER OUTSTANDING STAFF MEMBERS WERE TIRZA, ESTEBAN, ENRIQUE AND MARIO AT KAAX. ALEX WAS OUR WAITER AROUND THE POOL. HE IS A VERY FINE PERSON AND I ENJOYED TALKING TO HIM. I WOULD ALSO MENTION DANIEL VALDES THE WELLNESS & ENTERTAINMENT MANAGER. WE ENJOYED THE YOGA CLASSES AND THE NIGHTLY ENTERTAINMENT WAS DELIGHTFUL. THE PEOPLE MADE OUR TRIP A TRIP OF A LIFE TIME. I DO NOT KNOW THE NAMES OF THE LADIES WHO CLEANED OUR ROOMS EACH DAY BUT THEY WERE SO POLITE. THANK YOU ZOETRY PARAISO DE LA BONITA

I want to share very positive feedback on 4 of your employees… Manuel - Pool Service: Manuel provided the best customer service that we have had in a long time…maybe the best ever. He was professional, efficient, very helpful and genuinely friendly. He took time to get to know us. Edaurdo - Pool Service: was also very good; we noticed that he was a very hard worker. Bartenders - Vincent and Manny: wow! They were so patient with people. Very friendly and they didn’t just prepare drinks, they would tell us why they did what they did to make sure everything was perfect. They taught us what it meant to cover your heart with your right hand

Another amazing stay! We thoroughly enjoy visiting this resort. The people who work here are phenomenal and definitely influence our decision to return here. They are working diligently to improve all aspects of the resort. We watched them testing out new sushi dishes, we saw new items on the menus, they’ve now added Italian night and also continue with Mexican night (KILLER black al pastor(?) tacos.) The Entertainment department, Daniel, always helps us become better people. His Yoga sessions are awesome and helped change my life. We have common interests and always learn something new from him. We participated in the Temazcal ceremony based on his description of it and we’re grateful to have experienced it. We also enjoyed an excellent hydro therapy session with Rosario. They are updating blocks of rooms, hopefully not changing the style. The pool was warm & clean. The beach had trace amounts of seaweed that was cleaned up quickly. Ocean water was very nice. The drinks were very good. The food was outstanding. I know we’ll miss someone (sorry,) but here are the majority of the people who took great care of us: Luis H. Daniel Omar Mauricio Mannie Alberto Enrique (bellman) Enrique Mario Manuel Claudia Edgar Ulysses Francisco Alex (Spa Mgr) Alex Gabiel Rosario (spa) Auraylia Brandon We WILL return ASAP! Thanks