Winter Haven Autograph Collection

This hotel on ocean and 14th is part of the Marriott Bonvey program which is why we picked it. Recently renovated you feel like you are in south beach. Room small, bathroom really small - larger people would have trouble navigating. Very hip Lobby with mid century modern vibe. Ate at the Italian influenced restaurant which had nice sized portions and was tasty. Our room did not have a view of the ocean/ocean Blvd but we were allowed early entry which we wanted after huge fiasco making a connection at the airport. This was a quick, unexpected, and affordable place to regroup, relax, and be where you can walk up and down south beach, see the ocean. Also no cars are allowed to drive right in front so people watching really pleasant without any traffic’s noise or smell

Staff is beyond wonderful, hotel itself is run down and extremely dirty. The lobby presents beautifully, but the rooms are a different story. Have included some pictures. The is a weird musty, urine smell as soon as we entered our room. None of the windows open , so you can’t even get any fresh air in there to clear it out. Carpets are worn through, have burn marks and gum stuck to them,sheets dirty, mold on the bathroom walls, and that SMELL of mold and mildew. I woke up first morning with a sore throat ,not sure if that was from breathing in the locked in room air, as again no windows opened to get some fresh air. No idea where those photos on the website came from. We peaked into two other rooms and none of them looked as nice as what they have posted. They all seem to be old and run down. They may have renovated one or two and that’s what they’re pushing on their website. The staff couldn’t have been more kind or helpful. They are definitely five star hotel staff. They are just trying to work with what they got. I would suggest to whoever owns this property to put some money into it and clean it up. It’s a beautiful location, a wonderful art deco building, but you need to get some windows that open, rip out all those carpets, renovate the bathrooms completely, and maybe invest in some new quilts and sheets that don’t have stains all over them.

Congratulations Marriott. This property is by far the worst Marriott hotel I have ever stayed at. At check-in, we walked into the lobby which was strewn with garbage. Every single piece of furniture in our room has scratches and nicks on it. There is an amusing sign outside the elevator proclaiming it’s an original and historic. In reality, the elevator’s historic nature is based on its filth; I don’t think it’s ever been cleaned. The hallways are filthy. The lobby is filthy. Our room is filthy. Yes, this property has a great location, but you could never pay me enough money to ever stay here again. Whatever you do, stay away from this Marriott hotel.