Westminster Hotel & Spa

Why some people would say that French are arrogant? I don’t like stereotypes but this hotel proved absolutely that this is true. Evan after this experience, I still don’t believe in this stereotype, but for sure I will remember this bad experience for a long time. My husband booked a king size bedroom with the see view. We got the room, and I don’t want to go to the place that was dated and bathroom old. We could survive with that. View is just amazing. But, we realized it’s a queen bed. We went to the reception and front desk person said it’s actually king in France and that Americans always get confused with that. First of all why country of residence is important here? We may be living in USA but we are not Americans. We travel all the time, I am from Austria and we have five homes world wide. He behaved like we don’t now what are we talking about. Ok. We are ignorant Americans and he is a superior French. Ok. Then when he saw that we won’t live until we solve this, he said oh yes, we do have king beds problem was platform we used, Expedia and that they are synced. Ok. I guess it’s not our problem. We really wanted to stay there and asked if there is something he can do to make this experience better. This is the basic customer service. No smile. He said nothing until tomorrow until his manager comes. Ok. Expedia called him few times, then suddenly he called his manager. What about he can’t call his manager until tomorrow? Ok. Manager said they are happy to cancel the room and will get a full refund. Ok. They could not offer like a free dinner? Where is the essence of customer service? For our 6 days stay I assume we would spend over 2500 euros. Is that something that is irrelevant for the business? I guess it is.

We booked on Expedia a King Sea View Superior for six nights. We arrived and they downgraded us to a queen size bed and said they have never had King sized beds. When pressed they said that they do but they were all taken. Yannick the bellman laughed as we tried to calmly and nicely ask for their help. Ayat embarrassed me when he kept saying that Americans say King size but in France this doesn’t exist. That I should just accept paying more for something - I said no and they said we could cancel. We left and were greeted so nicely at the AC Marriott. Thank goodness we left.

The Westminster in the only privately owned hotel situated on the Promenade des Anglais. It boasts a fabulous location with amazing views of the sea. The hotel smells lovely when you enter and there is a glass elevator in the centre. The bar has the most comfortable seats, great service, great prices, and the addition of music on a Thursday which was provided by two great singers who sang a variety great songs. The restaurant serves a fabulous breakfast. Our room was beautiful, very clean and comfortable. It was a first to be asked at check out what our thoughts were on the hotel and our stay by the concierge, and how he really wanted to know the answer. Will only ever stay here in future. Really wonderful, thank you.