Surrounded by Walt Disney World Resort, enjoy complimentary luxury transportation to and from the Disney Theme Parks.
14200 Bonnet Creek Resort Lane Lake Buena Vista Orlando Florida 32821 USA
Price / Night
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We had a quick 2 night stay at the Waldorf this past week. We upgraded to a Deluxe Suite, which after moving over from the Disney Beach Club Resort, felt like a mansion! Pros: - Concierge reaches out ahead of our stay to assist with any requests (reservations, transportation, etc.) We had Carlos, and he was extremely helpful! - Room sizes - Location, you’re so close to all the Disney stuff, but feel far enough away, to actually relax and feel like you’re on vacation - Breakfast Buffet was lovely, and our little Guy (4) was free for it! - Shuttles to Parks and Disney Springs was very convenient - Staff was excellent! Very helpful, eager to help! Cons: (really not many…) - Rooms are dated, could use a carpet or flooring refresh. The floor we were on smelled a bit like Dog or Cat Pee (I believe the hotel is pet friendly) Overall, we are excited to return back, and recommend to any family looking to experience Disney, in a more relaxed and elegant setting.
I ordered room service and Angela brought it to the room. Her service was phenomenal and her personality was outstanding. This would definitely be a better world if more people were like Angela. Thanks so much, Angela!
I traveled to Walt Disney World with my family (they have 2 small daughters). I had my own suite and they had theirs. When I arrived (my family was arriving the next day), I was appalled to hear that my room was not ready (this was 6:15 PM!). I told the young woman behind the desk that this was unacceptable, as I was tired and did not feel well. and finally out came the manager on duty. I'm sorry to say that she tried to blame it on me, saying we had requested to be on the same floor (this request was a year ago!) and she "tweaked" the reservation and now my room was available. I did not care for her manner at all, which was a disappointing beginning. Most everyone at the hotel was very nice with very few exceptions. She was one of them. Then my experience with the very bad service lags began. I noticed that the tile in the shower seemed like it might be slippery. I called the front desk and requested a rubber bath mat. No one showed up. Several calls (and hours) later, I finally found someone who answered their phones to pursue it. I did not want them banging on my doors at all hours. The next morning, I saw a mat and some washcloths (they also forgotten those) in front of my door. But this aggravation was just the start. And I might add that this is not an inexpensive hotel. They are a 4 star hotel. But I think a 5 star hotel would have been better run. My family arrived a day after me, and when I saw the room they were given, I was very disappointed. For some reason, they were given a handicapped access room, which was smaller than mine, with just a tub and shower curtain. I'm not sure what was accessible about it. But they were exhausted and just stayed put. More service lags included a long wait (and I went downstairs with my son after no response from calling their "team" who answers their phone) for when my electricity shorted out in the bedroom, repeated requests for an extra king size pillow (this went on for several days with misunderstandings where they took a pillow away, etc), trying to fix my hotel phone that kept blinking with a message I did not have, and no one could figure out how to turn it off. There were other incidents, and all constituted long wait times and refusal to give me an estimated time of service or delivery of request. Their system is that the guest calls the phone answering group who then farm out the request to the respective branches (housekeeping, maintenance, etc.). This may work in a semi occupied hotel, but in a full to capacity hotel, service was sorely lacking. Also, there were intermittent problems with room keys not working. The makeup mirror in my bathroom had extremely dim lights. I finally asked for it to be replaced, but found the same problem with the replacement. And there were several times when I was back from the parks early because I did not feel well, my room was not cleaned, and I found it very difficult to arrange for a cleaning. I understand they were full to capacity, but I found this unacceptable. Once, maybe, but not repeatedly. Also. these rooms need to be updated and outfitted with more outlets and USB ports to plug devices into. On the plus side, our spa experience was very nice, and we ate almost every night at the poolside restaurant after the park visits. The food and service were very good. The pool was very nice, with lots of towels available. Most of the employees at the hotel were very pleasant. The manager, Bryan, who I finally talked to near the end of my 6 night stay, tried to be helpful, and was very nice. But I'm afraid that the system he was working within was not an efficient one. And it's unfortunate that I had to talk to the manager at all. The rooms were very quiet, which was amazing for such a full hotel. The hot tub by the pool was not hot and the bubble jets did not work (they were broken). It was also unmonitored and full of little kids. The kids camp turned out to be a very expensive 3 hour babysitting service, and when my son and daughter in law came to pick up the kids, one of them was watching TV. This was a Covid -cancelled trip from 2022, where we were supposed to stay at The Four Seasons Hotel. Their prices went up astronomically so we switched to the Waldorf. I just wonder how much better a 5 star hotel would have been in terms of responsiveness.