Soaring above a glittering stretch of Broadway in the heart of Midtown Manhattan, W New York – Times Square is a sultry escape in the centre of it all. Benefit from our prime location and discover the endless attractions of the Big Apple, including the nearby Theater District, Museum of Modern Art, Central Park, and Radio City Music Hall. Conveniently located steps from major subway lines, our hotel in New York’s Times Square instantly connects travellers to all parts of Manhattan, from the Upper East Side to the West Village. After a busy day exploring New York City, recharge in your bold guest room or suite, refuel at one of our two dynamic restaurants or relax in The Living Room, a playful tribute to Times Square of the past.
1567 Broadway New York 10036 USA
Price / Night
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I was staying this time in the W Times square and they did not make my room 1 time and they did not offer some water in the stay. Also one time there was a super high smell of weed in the aisle and they did not know where was coming that smell. I believe we were in a high class hotel and the hotel looks likes a motel 8 lower class. This is the most disgusting experience. What can you do to make better.!!!!! I was in the floor 49. Also they want to change my room also. When I check in on Wednesday night we were in the agreement to stay in the same room and it was a room with2 Queens beds. They want me to be in a suite with only 1 bed and I said no. But they were insisting 4 times and calling late and early in the morning.
We have been to NYC before and stayed at two five star hotels. Wanted to try Times Square as we had shows to go to. The hotel was nice and we were upgraded to a corner room with a view of the Hudson River and Broadway. The noise from the street (we were on the 38th floor) was very loud, even with earplugs. Also, no hot water in the shower or sink. Several calls and a visit from the engineer, still no hot water. From the sink it was ice cold, even after running it for 3 minutes. The best we got in the shower was like warm. I did get a $50 credit for our trouble. Most likely will not return. Honestly, the only highlight was Iliana at the Front Desk and TJ, the bellman. I worked for ITT Sheraton and Starwood and know that they should have worked harder to resolve the issue at the property. Will be contacting Chase when we get back to ask for assistance. Major service failure.
Just back from 5 night stay and had a amazing time . Why the four star? My only negative for us were the rooms need a renovation as they are dark and dingy. I stayed in W The Palm in May and loved the room and also in London W so this was a massive let down ? Also there was no tea/ coffee facilities. On a plus note it’s a great location. You also have to pay $25 a day tax which can be redeemed at the bar which is a nice bar with good cocktails but it literally covers one😆 The concierge was super helpful as well as the door men.