Vanbrugh House Hotel 

A wonderful hotel in a perfect location. From the moment we arrived we were given a great welcome by the young man at the desk and he could not do enough to make our visit as good as possible. The room was very large and tastefully decorated and it was very comfortable. The heating was very easy to regulate and was just right at all times. It could not be in a better location, we easily walked to the train station with our bags, it was just a short walk, but we were right in the centre of the town in a lovely quiet, characterful little side street. The only drawback was that there was only a continental breakfast but we knew this before we arrived so it was no fault of the hotel. There are lovely cafes just outside the hotel all of which serve good cooked breakfasts so it was not a problem. I needed to pop back to the hotel with my daughter after we'd left and we were greeted very kindly and catered for.

My partner and I booked this hotel for our anniversary. My partner rang up to confirm our room had a bath and was assured we would. However on arrival we were told the room with the bath was occupied. We were given some Prosecco to compensate which was generous. However, this was not the most disappointing thing. On the second night none of the lights would work and the receptionist spent about 40 mins fixing the issue. We were sat in the dark very close to booking another hotel and leaving. The receptionist did manage to turn them on but didn’t apologise & made us feel like we were inconveniencing her. After agreeing to stay we discussed a late checkout as it was now later then we had planned to relax in the room. the receptionist confirmed we could check out at 1pm only to be woken up at 5 to 12 with a loud knock on the door being told we had to leave at 12. The staff members words were “ the receptionist made a mistake you need to check out by 12 as someone is checking in to this room early” no apology was given. Checking out we explained our disappointment to Hugo on reception. Neither a apology or compensation was offered and we were charged for the late checkout we barley had. We understand mistakes are made but the way the staff made us feel was not really acceptable. The room was okay but tired but it did have a lovely little courtyard. We have booked another night else where to try turn our anniversary around. Thank you to the gent who helped show us our room ( the only helpful person at this hotel).

Hotel cancelled my booking, because the wrong day was put on booking .com. Tried to change to following day. Hotel declined. Even though they still had 1 month before the actual day of the booking. With train and transport strikes, and Covid, this is disgraceful. Would not refund payment . Would not book with this hotel chain ever again