The Trafalgar St. James

I had a beautiful holidays in this hotel. All staff is very nice and helpful. One night i had a drink on the rooftop bar the view is amazing, the drinks was very good as well. Very nice the breakfast as well on the Rock well. I hope to came back very soon 😊

What a great place to stay and enjoy London. The hotel was very welcoming. The room was exceptional with the added benefit of the rooftop bar which gave great views across London all lit up at night. would highly recommend.

There was a mix up with the reservation regarding the upgraded room that was requested. Upon arrival it was communicated that I would not receive the room upgrade that was requested and never received any emails says hotel could not accommodate. Staff was not helpful and ended charging more money for less value of a room. The King size bed was stiff with an indentation in the the bed, the toilet was leaking for 2 days. I asked to speak to the Hotel manager Gem twice and confirmed that Gem was onsite but apparently he thought I as a customer was not important enough for him to come have a conversation with me which is indicative of the service that was provided. He sent Elena guest relations manager who did offer to take 30% off the last night on a four night stay, but this barely covered the difference between the rate I should have paid and the increased price they charged me, nevermind all the time taken from our vacation, the uncomfortable bed, leaky toilet, to try in come to a mutual. In the hospitality business when a customer specifically asked to speak to the hotel manager not only once but twice, take the time available, no one is that important in the job not to meet their customers.. Needless to say you have lost not only my business but I will not recommend to any family, friends, blogs, social media this hotel.