The Trafalgar St. James

My partner booked a room at The Trafalgar St. James to celebrate my birthday and the staff went above and beyond to make it special. On arrival we were informed we had been given a complimentary room upgrade, along with two drinks' vouchers to use in the rooftop bar. The room was wonderfully spacious and impeccably clean - the housekeepers clearly pay great attention to detail. I was surprised with a delivery of cupcakes and prosecco to our room from the Guest Relations manager to wish me a Happy Birthday. This was such a lovely gesture! Every member of staff we interacted with was welcoming, friendly and extremely professional - nothing was too much trouble for anyone. I would highly recommend this hotel and cannot wait to return for another stay.

I can't say enough great things about this hotel. The location is excellent and is within walking distance to so many things to see. I brought my mom as a surprise for her 70th birthday and Elena in guest services went out of her way to make it even more special for my mom. Thank you Elena and the rest of the team for such a wonderful memory.

My husband surprised my son and I for our birthdays last week and took us to London. We are a family of four. We were greeted with the most wonderful smiling faces on reception, the staff all knew about the surprise and were as excited about it as we were, which made the whole experience even more fun and exciting. Elena was such a wonderful part of the whole experience, we were blown away by the personalised cards, written and signed by Elena and left in each of our a joining rooms, one specifically written for me, and one which was also written for Austin, my 14 year old son together with balloons, the most delicious cup cakes, and fizz (for the adults of course!). Her kindness also extended to helping us find the perfect place to eat in China Town for my birthday. (Thank you again Elena xxxx) The hotel has been a favourite of ours over the years, pre kids!!! We hadn't been there for about 14 years so it was wonderful to step into the decor, experience the comfort, style and funky elegance of the rooms and shared spaces. Wander to the rooftop bar and overlook the majestic views of London by night with a cheeky nightcap, whilst the kids enjoyed their own space in their adjoining room. It's the perfect hotel in so many ways; location, attention to detail, service, decor, warmth, it's got it's own glow there in Trafalgar square and has wonderful people working there. Even when our younger son decided to explore the staircases instead of the lift and got a bit lost, the gentleman on reception was on hand, with a smile to help us find him! We would go back in a heartbeat. Thank you to all of the Trafalgar team for making our surprise trip to London so very special. xx