The Times Square Edition

Such a wonderful stay. Hotel is in a great area, close to everything. Our room had a wonderful view of Times Square. Front lobby staff were super accommodating. Our room cleaned and super tidy, daily. Bar and outdoor terrace, awesome. Felt completely safe everywhere we walked outside of the hotel. Absolutely loved our visit!

If you are going to see a play or two on Broadway, this is the place. It's incredibly cool, beautiful architecture and amenities. Staff is Marriott trained and very accommodating. Guests are NYC diverse and while not as ultra hip as the West Hollywood Edition pretty interesting and upscale. And in the lobby in the am... there is coffee... very Ritz Carlton appreciated. Street level entrance is chaotic but that's Times Square issues, not the hotel. Great place, for New York... not really scary expensive. Call it a hip value play!

The rooms are all the same unless you get a corner room with a balcony. While they have different levels of pricing all the other rooms are shoeboxes. Brendan Paine was a former employee who was very accommodating and always put me in an upgraded room if there was availability given my Ambassador status. He left for Broadway and will be sorely missed. The current manager Joe was unwilling to do anything and actually forgot a conversation he had with me a month before about trying to accommodate me. While I understand he wanted me to pay for a better room, his attitude which others have mentioned about staff, was disappointing. I cancelled the reservation and have taken my business to another Marriott hotel. Now he will have another empty room he will lose revenue on.