The Ritz-Carlton Residences, Turks & Caicos

We just returned from the Ritz and it was fabulous! To start, the staff was for the most part amazing! We were greeted as soon as we arrived and given Prosecco while we waited to check in. All the rooms have an ocean view and our room was perfect! It was huge with the bed facing the balcony and ocean. The bathroom was also huge with double sinks, shower and soaking tub. It was cleaned to perfection daily and then a once over before bed. The staff on the beach were so helpful, quick to serve and overall just great. Two amazing bars were the cherry on top. We have previously stayed at Seven Stars but I think we will return to the Ritz next time.

Newer, modern structure, plain, simple design, deco, furnishings. Signs and sounds of construction still there; east and west front of property with construction trailers, piles of concrete etc. Small repairs/construction projects in progress almost daily (power tools). First night we found out that the law allows loud music until 2am. Night club next to the hotel and outdoor concert blasting until 2am; our hurricane proof windows were shaking. Very loud and slow elevators, no sign of stairs in case of emergency. Room as advertised. Round glass table attached to a dresser blocking most of the drawers??? Most employees well trained to be polite, helpful and pleasant. Very few at breakfast are not. In one week every day there was something(s) just not right. Food left on the floor, dirty napkins on the floor. When I brought it to their attention, it was always someone else responsible, 40 minutes later nobody cleaned it. Asked for a spoon - never got it, asked for salt - never got it. Nobody came to ask if I needed coffee or anything else. When waving for a waitress she would turn around. Attitude issues. Food: avocado toast with tomatoes - served on half of one regular size of toast with 3/4 of ONE tiny cherry tomato. Ritz is now serving the yellow, robbery substance, sitting in liquid called “scrambled eggs”. Unless you cracked the eggs and scrambled them don’t call it scrambled eggs. Unless you disclose the ingredients (chemicals and preservatives added in the factory) it should be illegal to call it scrambled eggs. This is one of the most expensive hotels, most guests from the richest country in the world - can we afford real eggs? Yes, they did have “optional” real eggs, the stuff in the buffet has no place to be there in any hotel. Explains why we never ate lunch or dinner at the hotel. Plenty of good restaurants. Agree with other reviews: beautiful beach, great location, good housekeeping. Nice supermarket across the street. Since everything is imported the food may be better at the supermarket. Had great sandwiches with imports from Italy, France etc. Great service at the supermarket. Adult pool not heated; water around 77F.

Wonderful Hotel! Very clean, lots of activities, a sail boat cruise on the property and the Staff like Michael and Whitfield at the restaurant bar were great! I highly recommend this hotel, you won’t be disappointed it was Great! I lost count of how many fabulous pools, plenty of room on the beach and an activity hut with snorkeling; sailboats and kayaks all on site. The food was excellent, and the view was incredible. What a great staff!