The Ritz-Carlton, Los Angeles

Family of 4 had a 1 night staycation for the holidays. Our family returns to the LA live area during the holidays every year to see the tree, ice skate, and enjoy the festive environment. We usually stay at the JW Marriott but decided to splurge this year and stay at the attached Ritz-Carlton. We truly enjoyed our stay and the service. We almost did not want to leave the room as it sets a very pleasant feeling with the ambient lighting, posh atmosphere, and beautiful views. The lobby is rather small but very easily accessible to the large lobby of the JW Marriott. Very happy we switched and can't wait to return.

This is a lovely hotel with great staff apart from one who marred our whole experience. We booked two rooms in the Executive Club lounge level so that we could eat dinner in the lounge right beside our rooms after long days sightseeing. The food was 5 star but unfortunately, despite being no more than ten people in the lounge at any given time, it was continuously running out. Cameron appeared to be the night manager of the lounge and despite requests from his staff did not replenish. He also appeared to be the only one who could serve us alcoholic drinks and also made it clear he was in no rush to do this. Us and the other family sat with empty glasses and plates for over thirty minutes before chasing him down to request more - this despite tipping him $10 each round. He made us feel very unwelcome. Nathan and Victoria on the other hand were delightful but unfortunately their shifts ended before dinner. We paid over $1000/night for the lounge level so at the very least expected more than two hors d,oeuvres for dinner. Aside from this the only other minor criticism I would have would be the lack of uniformity in room assignment. My family of four only got one sink in our room yet my two sisters had a room (also on club level) with one sink each. They also had a lot of amenities that we lacked Rooms were very very comfortable though and it is lovely to have a tub in the bathroom - hard to find these days. p.s. We submitted a review to the hotel and were told guest relations would be in touch to discuss but one month later we have heard nothing so I doubt we will return to this hotel.

Service: From the moment we walked in, we were greeting warmly and offered a welcome beverage. Everyday during our 5 day stay we were greeted and remembered by name. Housekeeping even remembered us and asked us if we needed anything, left us extra chocolates at then down, etc. Food: This section is lacking. I expected a better menu than that of the JW and wish there was a broader menu option for take out. Pool/Spa/Amenities: While the hotel connects to the JW, you’re only allowed access to the Ritz pool. The pool is small and during the week there is no bar/food service at the pool outside of ordering room service. The spa was phenomenal and I dozed off after my appointment. I wish the front desk did a better job elaborating on the daily charge and what it includes. Room: The room was phenomenal. The shower/tub combo along with the bath salt allowed me to relax every night. The bed was very comfortable and the views/space was ample. Tips: With the amount we stayed and our status with Marriott, a small note or present goes a long way and would have blown the service out of the park.