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Marrying the magic of Budapest’s culture with the luxury of five-star amenities, The Ritz-Carlton, Budapest offers an authentic experience of Hungary’s capital city. Here, historic architecture finds a partner in striking, contemporary design. A rooftop garden provides herbs for the Hungarian cuisine at DSK Wine & Grill. And a proprietary fragrance scents the hotel, complementing the pastries enjoyed in the afternoons.
Erzsébet tér 9-10 Budapest 1051 Hungary
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Location
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Service
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Cleanliness
NYCworldtraveler2
November 2024
I expected more from a Ritz Carlton given their brand status and reputation for consistency around the world. Most of the shortfalls came in service quality by the staff and cleanliness and upkeep of the hotel room. The common areas were nice enough. The front desk staff was helpful at check in and check out - however at times they seemed a bit slow as lines were forming at check in that were slow to resolve. A fresh drink was provided at check in which was nice after a long journey to get there. The room was ok but it definitely had cleanliness problems and quality of amenities that were not up to a 5 star hotel expectations: mildew in the shower and tile immediately surrounding it; hairs on the bathroom counter that were not mine; scratchy towels that were not white or fluffy that you would expect; toiletries not replaced in some cases unless I requested it. The air conditioning in the room was not great - although it was Europe it was still warm outside in September and the air conditioning did not alleviate the humidity and warmth in the room, making sleeping difficult. Overall design and decor of the room felt a bit dated and in need of a refresh and modernization. Wifi had intermittent periods of dropping my signal or weak/low bandwidth - while being on business, that is a problem for online meetings and large files in email. When calling for resolving these issues it took forever for the front desk to answer the phone, even at what seemed like there were not busy times during weekdays. Some requests I made simply went unresolved (such as bleaching the black mold in the shower tile grout). One bellman/doorman was great when he was on duty - helpful with directions and cars - while the other one could care less about helping me. It felt like I was bothering him to even ask - not a great attitude. The club lounge had nice food - the service was good but it also felt smothering - always asking how you are doing and what you were wanting; but doing it too frequently. My perception of this hotel overall was that although it was 5 stars and a Ritz Carlton, it felt like a 4 Starr hotel not in the luxury category. Considering the room rate, that shouldn't have been that way.
H3585LLannad
November 2024
Excellent customer service from the bellman , reception , the club lounge staff and the spa We are Ritz resident owner and Marriott platinum members and love the upgrade to the suite on the 9th floor ! We appreciate the extra effort to make our anniversary memorable including the balloons, flowers , champagne The club lounge was great! Every person we met deserve to be in the hospitality business and particularly the Ritz Carlton Special mention to Kyla Amor, Tiber at Ottimo restaurant ,Fruzsina and chef Francis at the lounge ; bellman , house keeping and spa ! Everyone made us feel at home ; excellent location as well ! Would not stay anywhere else !
539moritzh
November 2024
Breakfast at The Ritz-Carlton Budapest was an absolute delight. It offered the perfect combination of a plentiful buffet and à la carte options, leaving nothing to be desired. The dishes were beautifully presented and tasted exceptional. The service was especially impressive: the staff was extremely attentive, friendly, and offered excellent recommendations that made the breakfast experience even better. I felt truly welcomed and well taken care of. I highly recommend breakfast at The Ritz-Carlton Budapest to anyone and look forward to my next visit!
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