The Ritz-Carlton, Abama

Amazing stay! The staff welcomed us upon arrival and upgraded us to beautiful Villa Rm 252 as we were celebrating special occasion! The Villa Ambassador team (Victoria, Anastasia, Laura, Carla, Oscar, Marwin, Jaime and Basma) were amazing! Cathy (housekeeping), Joni (infinity pool), Eduardo (main bar) and everyone else we interacted with were just amazing and top-notch! This is what service is all about! Highly recommend! Cannot wait to come back we have a new favorite place and hotel !

Stayed for 5 nights in a spacious suite in the main building - it had a lovely large balcony area overlooking the Koi carp pond. The hotel was well maintained and clean albeit a little dated. We opted for half board and the choice of restaurants was great with varied menus. All the food was of a very high standard, we could easily have stayed another 5 days and not gotten bored of the food options. Our favourite restaurants were El Mirador and Verona, they had lead us to have high expectations for Kabuki but this was unfortunately underwhelming. We were a little worried that it would be full of kids running around having accidentally booked a suite in the main building instead of the adults only section but the resort is so big and we used the quiet pool area so we hardly noticed all the kids staying in the resort. Overall this was a wonderful stay, the level of service from all the staff was phenomenal (e.g. although the breakfast buffet service was extremely busy everyday the hostess remembered our drinks order from the day before!) The staff definitely make this place! Only minor gripe is that there is no mini-fridge in the room (only a chiller which did not cool drinks!)

Our first holiday with away! The hotel staff were exceptional! The different restaurants gave us a variety of meals each day. A special appreciation goes to our room attenders, they kept our room super tidy and went the extra mile in making animal shape towels for our toddler daughter! She loved walking into the room and seeing the different animals after a day out exploring. We will definitely be staying here again. Thank you.