The Norfolk Royale Hotel

We had a lovely stay here. The pool and jacuzzi were really warm. All staff were very friendly and helpful. The 3 course meal dinner option was excellent value and all the food was cooked and presented to a very high standard. We would definitely return.

Just not good .. basics - TV shocking, bed sheets ripped, kettle dirty, bed was two pushed together if it’s for a couple then don’t try anything romantic. Hotel practicality empty and my room was a mile away. Door key cards temperamental. Car park even for guests ridiculous price…shower mediocre oh the list goes on

The shared areas of the hotel are very grand and well kept, however, the family room we staying in was very tired and dated. The bath and basin were both cracked and scratched, the wallpaper was ripped and there was scribbles on a lower part of the wall. We wouldn't have minded the dated furniture too much, except the two arm chairs which were both stained with oil from the hands of the many guests who have used them over the years, it struck us as quite unsanitary and that it would have been better to throw these out entirely as they added nothing to the room. Although the rest of the furnishings were unsatisfactory, the beds themselves were very comfortable and clean (as was the rest of the room and ensuite). The complimentary bathroom products provided were of a high quality (the White Company) and teas, coffees and biscuits were replenished. Overall, the hotel staff were all very helpful, attentive and professional and did a great job of looking after everyone, even at the busiest times. All the food was of a decent quality and presented nicely. However, we were disappointed that when we came to breakfast later on the Sunday (still over 1 hour before service finished) the cold buffet had been left to run down to the point that there was no pastries and barely any fruit or yoghurts left. Having worked a breakfast service myself, I understand the need to minimise waste and clear down in time to turn the tables around in time for the lunchtime service, but when the restaurant is still busy with breakfast patrons, there should still be ample food for all. The fine surroundings, good food and good service enabled us to have an enjoyable time overall, but for the money I'd spent I was quite disappointed with the decor of our room. The reception staff did explain that a refurb' is due in April, so this might make a big difference to future guests.