The New York EDITION seamlessly blends the elegant design of Ian Schrager with its Madison Avenue landmark beginnings. Originally constructed in 1909 as Metropolitan Life Insurance Company’s headquarters, this clocktower, near Madison Square Park, has been ingeniously reinvented to offer luxury boutique accommodation, a tranquil hotel spa, chic new event spaces and a Michelin-starred restaurant helmed by Executive Chef Jason Atherton, all encompassed by 360-degree views of the City.
5 Madison Avenue New York 10010 USA
Price / Night
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We stayed for 2 nights for our first getaway without kids in about a year, also celebrating my birthday which we noted in the reservation. Not to sound uppity, but we usually get some sort of note/treat/etc. with titanium status, esp for a special occasion. There was nothing in the room, fine, I’ll let that go… but the room was tiny. For the price of this place I had higher expectations. Luckily, we were upgraded the following night to a corner loft suite. Now that was worth it. Beautiful room with gorgeous views from six big windows. Awesome rainfall shower with a huge tub. The bed was unbelievably comfortable, too. Room service was very good as well. Icing on the cake was the bathroom amenities…Le Labo products! Kind of funny that the first room had 1.4 oz products and the suite had 3.4 oz. I stocked up! ;-)
We visited using our Bonvoy Brilliant free night as part of an anniversary trip to NYC. The staff did a great job making us feel welcome. When we arrived, the receptionist provided us with two glasses of champagne given the occasion. Although there was no upgrade available, we were given a superior king room on the 22nd floor with a partial view of the Empire State Building and the north side of Madison Square Park. There was an automatic $35 resort fee, which we just applied for drinks at the lobby bar that evening (there were also $40 laundry and $50 spa credits that we did not use). When we returned from dinner, there was a bottle of Prosecco and a small chocolate cake waiting for us with a nice congratulatory note. The gym was also quite well done with lots of different types of equipment. We would definitely stay here again!
We checked into the New York Edition quite early on Saturday 1/21/23 and we were told that we could get upgraded but our room wasn’t ready yet. The receptionist wrote down m phone number and told me that I would receive a call as soon as it was ready. At 3:00 PM I called to see if the room was ready, and after being placed on hold for several minutes, I finally hung up in frustration. Once we checked in however, everything was smooth, we were given room number 2807 which had a view to a construction site of a new building. No fault to the Edition, but not a favorable view. I suggest that if you are staying in this hotel in early 2023, you stay on the other side for a more favorable view. The room however was very nice, no complaints at all; the bathrobes are spectacular. The next morning we decided to have brunch. Well, to summarize it, it took them about 30 minutes to take our order, and then we waited over an hour to get our food. Once the food arrived, it was cold, completely cold. I had ordered Avocado toast, my wife the skirt steak. There were three gentleman in suits, in addition to the waiters. Two of the gentleman came over to apologize; we told both of them that the food was cold and that we waited for over an hour. The crazy thing is that I saw another couple arrive 20 minutes after us, and they received their Avocado toast before us. In any case, the first gentleman told us that he would not charge us for the breakfast, and a few minutes later the second gentleman came by to offer us champagne, which I declined, but my wife did take the glass. After we finished eating (yes we ate the cold food because we wasted almost two hours, were hungry and did not have breakfast), the check was brought to us by the second gentleman, and he said the drinks were on the house, that was two coffees and a special cocktail that had suggested to my wife. However, the breakfast was not credited, as promised by the first gentleman. In the late afternoon, we had tea in the public bar area downstairs, and we decided to have dinner at a nearby restaurant. I went back upstairs to drop off some things that we had bought and noticed that our room door was slightly open. At first I thought, how could I possibly have left this open, but then I saw that that turn-down service had been in the room, and they obviously failed to close the door properly. I did mention the security issue to the front desk and they apologized. I did not complain about being charged for lunch, it wasn’t about the money, so not being charge wouldn’t have fixed the fact that we waited over an hour, only to receive cold food. But I am writing this somewhat negative review because there are obviously flaws in the overall management in this hotel. Things go wrong, mistakes happen, it is human nature. But what’s important is how mistakes are being handled and corrected. In this case, I do not believe that they were handled correctly, and there is definitely some sort of mismanagement. New York has many choices of hotels, unfortunately I must say that I would not stay at this property again.