The Lombardy New York

We stayed through Christmas 2022 and had an amazing room with amazing Bell Staff, Front Desk Staff, and Housekeeping. Everyone was very friendly, helpful, and professional. They went the extra mile to make our Christmas stay special, including giving our 2 children special Lombardy bear stuffy toys as we checked in. The room was amazing! We stayed in 1204 and would love to stay here again. 1 bedroom, 2 bathroom, small kitchen, and a balcony. Look forward to coming back! Location was close to everything in midtown within walking distance. Very clean and updated!

We arrived on a freezing day in NYC and were very warmly greeted by the doorman and the front desk team. The reception area of the hotel was very clean and modern looking. Sadly once we got to our room this is where the disappointment started. The room was very tired and dated looking (certainly not like the modern rooms shown on the website). It was however clean and warm. The rooms are extremely spacious with a nice living area and large bedroom. We had a double queen suite. Unfortunately, both air-con units (one in the living area and one in the bedroom) were extremely noisy and made a banging noise when on warm which meant we couldn't have the warm setting on during the night. The room was also next to an elevator shaft so between the noise of the lift and the air conditioning very little sleep was had! The bathroom was tiny. It was far from the spacious marbled pictures shown on the website with walk-in showers. Ours had a bathtub with a plastic shower curtain. The kitchenette area was nice to have but had very limited amenities. There was a hob (but no pans), microwave (but no dishes), kettle and coffee machine and fridge. There was no supply of coffee, tea or sugar so on arriving we couldn't even make a drink. The location of the hotel was great. Perfectly situated for getting around but away enough from the hustle and bustle to feel calm. If the room had been as expected I think our stay would have been very different. My advice is to check you have a refurbished room if staying here!

Good location but poor quality of suite. Took family for Christmas holiday. Disappointing suite. Rating in system is misleading - should be 3 rather than 4.5. Suggest check the suite carefully before check in.