The Langham New York, Fifth Avenue

Originally was supposed to stay at Mandarin, but things changed.. It was my first time at a Langham. The front desk was very welcoming and all gathered around to get to know us which was very inviting. The girl offered me and my husband chocolate which was adorable, and well, you can't say no to chocolate. I had one minor issue with the light next to my bed and before you know it there was an apology card and a bottle of wine when I got back from dinner from upper management. Then someone called later to make sure the light was still okay. Impressive.

I would love to give this hotel 5 stars because there was a lot about our stay that was INCREDIBLE but plenty that was really awful. We stayed for 2 weeks in November in a room with a kitchen, it was lovely and very clean. Biggest complaint with the room is that you had to ask for kitchenware. It should have been equipped with at LEAST some silverware, pots and pans, mugs, a sponge… but when you arrive there is nothing in the drawers. There wasn’t even a rack for the Miele microwave/oven combo. It felt like they didn’t want us to use the kitchen, so we.. didn’t. Even though that’s 90% why we paid nearly 2 grand a night to stay here. Second, there was someone near our room or on our floor that was smoking cigarettes nearly our entire stay. We called at least 10 times about this and nothing was done, just apologies. I’m sure the housekeepers could smell who it was when cleaning rooms, I’m not sure why nothing was done. I have asthma and our room reeked. It was terrible. I told the front desk at the end of the stay and they gave us a credit for our purchase at the bar, it was around $160. $160 for a $17,000 stay was a joke. Someone was supposed to call us and follow up but they never did. We left a check that needed to be mailed ASAP with the concierge and it was never mailed. It’s been 2 weeks and the cashier’s check never arrived at its destination. The least they could do is mail a check! Now we are having to cancel it and send another, so our renovations have been delayed 3 weeks because of this. Anyone who has renovated knows how precious every day is. The saving grace of this stay was the Langham Club. Breakfast is great, the chef is wonderful and the staff is top tier. They were so lovely, kind, attentive, and helpful. Loved the option to go have a snack any time of day. When you’re paying nearly $20k for a 2 week stay, you expect everything to be near perfect. I won’t recommend staying here to anyone I like.

The perfect spot for visiting NYC - close to everything you will want to see. A lovely home away from home with extremely friendly and helpful staff, and by New York standards enormous rooms. We had a room on a higher floor and it was lovely and quiet, a great place to relax after a busy day exploring the city