The Grand Reserve at Paradisus Palma Real

We had a great time! Beautiful grounds and beach. Thank you to Pedro, Martin, and Yuderis at the beach who took great care of us. Also thank you to Yennifer who made sure our room was well cleaned and restocked daily. Thank you to Bladimir and Fausto at Santé restaurant who were amazing waiters.

I recently stayed at the Paradisus Palma Real resort and was disappointed with the experience I had. While the serving staff was exceptional, the management's lack of attention to detail and corporate rebranding style put a damper on my trip. When we arrived at the resort, we were informed that we would be staying in a different suite than the one we had reserved. Not only was this suite smaller and less luxurious than the one we had booked, but it was also not located by the beach as advertised. This was a major letdown, as we had specifically chosen this resort for its beachfront location. We found as we were there that we were not alone, our reservation was to stay at the Reserve at Palma Real (which has now become their luxury suites), instead they put us in The Garden Suites, a small, dirty mosquito infested room. We brought it it to the front desk, concierge and anyone that we could complain about but nothing was done. We didn't choose this resort for the value, we had options and we decided on this one because of the pictures and the proximity to the beach. Despite this setback, the serving staff at the resort were outstanding. They were friendly, welcoming, and went out of their way to ensure that we had a positive experience. Their service was a bright spot in an otherwise disappointing stay. In addition to the room mix-up, we also experienced issues with the resort's rules. There were pools in the resort that we couldn't use, sides of the beach that we couldn't stay for no reason whatsoever.

If you want to be spoiled be sure to spend time with Jose and his incredible team, Dionis Marelin,Andrea,and Rafael at Sante Restaurant! They will leave u with incredible moments and memories that will last u a lifetime. Thank u from the bottom of our hearts!!!