The Grand Reserve at Paradisus Palma Real

My husband and I recently visited Paradisus Reserve in Punta Caña for our anniversary. Our concierge, let’s call him “Stan” hounded us to attend a presentation. We said we were not interested because we were on vacation. He gave us a sob story that if we didn’t go he could get fired. We felt sorry for him so finally agreed. We were escorted by him to Grand Cana resort where a representative began trying to sell us a vacation package which made no sense to do financially. We would have to pay thousands of dollars for a membership and additionally pay for all inclusive separately. It would wind up costing more than just purchasing via Expedia, Travelocity etc. After taking 45 minutes away from our paid vacation we again said no. Then a couple came in the room where we were which I found extremely odd. I wouldn’t be surprised if they were spying on us. A second person came dressed very sharply and began selling us again. We said no. Then a third person came in and tried to bully us into signing up. She said she would give us a certificate for a free week stay and all we would had to do was sign it and pay the all inclusive fees. How is that a “free gift”??? They’re extremely aggressive, relentless and ruthless. We did not accept the certificate which they wanted us to sign for! DO NOT FALL FOR IT! Most importantly do not let them keep you there for more than 35-45minutes top. It's a waste of your already paid for vacation time. If you need any more convincing Google Melia's past time share and current Circle awards programs. There are plenty of nightmare stories out there. Google the reviews! It’s shocking! If you visit any of the resorts enjoy but do not get weaseled into agreeing to meeting anyone for a presentation and more than anything DO NOT sign any contract!!!! Please do not let them scam you. I am in total shock and wonder how these people sleep at night stealing from their innocent victims. And btw after we declined, the concierge ghosted us.

We stayed at the Reserve. Room was nice. That's about all that was above average. First, the reservation system for restaurants as part of the package is a joke. Don't understand the need for reservations. Second, service is marginal. We paid way too much to struggle getting to the eminitis promoted. Third, you really need to speak Spanish. Very little English spoken or understood. Would not recommend this place. Money is better spent other places. The reviews on Costco travel and Trip Advisor are misleading.

We just came back yesterday from The Reserve at Paradisus palma real and the vacation was amazing. The hotel is very nice and super clean, the food is very good and the staff..hmm...the staff is AMAZING. Our concierge Juan Sierra, took care of us, from the moment we stepped out of the bus in front of the hotel, to the very end of our trip. He made our vacation perfect. Luis Diaz and Victor Feliz at the lobby bar, are the best bartenders, i encourage you to taste as many cocktails as you can, they make the best ones, but especially Luis, he is the soul of the party in The Reserve, he is so fun and genuine friendly, i've never seen anyone like him, in any place I've been. At the beach, you have everything as well, good food, drinks and very nice staff that helps you with anything you need. The only problem was the golf carts, that takes you from the lobby to the beach, as the distance is quite big (5 minutes cart drive ). Sometimes you get lucky and find them quick, but most of the time you wait to much or, there are to many people waiting for them and not all fit. Overall it was a 5 star vacation, the staff there, 10 star 🌟and we will surely return. Thanks for taking your time to read this and i hope it helps.