The Fitzwilliam Hotel 

Past it's prime. Staff wants to be friendly, but this place does not and will not work: The elevators have the date on them: 1997. and the rest of the hotel feels like it's from 1997 as well. without any improvement or investments: The most depressing "gym" I have ever seen in a hotel. scuffed up equipment, un-sanitary (sweat stains all over the treadmill), the free weights weren't in pairs... The lock system on the room door didn't work.. three times in a row. 3 trips to the front desk and I still couldn't get into my room. I wasn't even past my check out time. the door locks didn't work at 10am in the morning. Staff were trying to be friendly but the bellhops couldn't find luggage and retrieving luggage took a while.

Arrived at the hotel on Friday 24 February to be greated by warm, welcoming staff and a glass of prosecco😁. We had arrived a couple of hours before check-in but were able to access one of our rooms and a staff member accompanied us to the room to ensure everything was OK. I had emailed the hotel before our arrival asking for rooms next door to each other and they were able to meet this request. Later in the day we went into the bar area for more prosecco, on leaving we mentioned that we had booked dinner for later that evening and asked if a table could be reserved. The bar staff asked what table we would like and reserved it right away. All the staff we came in contact with were so friendly and helpful. I would definitely stay here again and would definitely recommend the hotel to family and friends. Thank you for making our stay so enjoyable.

Myself and my partner stayed for 2 nights in the Fitzwilliam Hotel and we were blown away by the service the hotel offered. All of the staff were an absolute pleasure to deal with and we felt really looked after. The rooms were very clean. Overall it was a fantastic stay and we would definitely recommend!