A welcome in bespoke Balmoral tartan; Hebridean blues, heather hues and classic Scottish art; whisky ambassadors with 500 malts – The Balmoral is a love letter to Scotland. Looking up to Edinburgh Castle, savour Michelin-starred dining, French-Scottish bistro fare, award-winning afternoon tea and a serene urban spa at the city’s most majestic spot.
1 Princes's Street Edinburgh EH2 2EQ United Kingdom
Price / Night
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My wife and I decided on cocktails before dinner (elsewhere) and being fans of smart hotel bars re-visited the Balmoral. Our choice was two “Old Fashioned” ones. They were just bourbon doubles (a type I’ve never had before) ice and were never properly mixed. The snacks were too spicy and the nut type ones teeth breakers ! Although we avoided the hardest ones. Service was pleasant but mixing and snacks must be improved.
Quite literally the best hotel we've stayed in around the world. The hotel is beautiful and right in the heart of Edinburgh, but not squeezed in on all sides like many other hotels in town. The rooms are gorgeous and spacious. Our second night they even upgraded our room. The breakfast was delicious. Everything about The Balmoral is 5 star!! However what makes The Balmoral even better than a 5 star hotel is the people. Mark greets you at the door with a friendly smile and a kind word. Brian works at the concierge desk and is so kind and funny. Desiree behind the desk is so helpful and friendly and makes you feel like the most important guest at The Balmoral. Phil, the night manager, is the best. Professional but friendly. He helped us with our valet parking and I'm sure he's the reason we were upgraded but he'd never say. All in all The Balmoral is well worth the visit. The hotel is great but the staff make it exceptional. We'll be back!!!
It interests me to think we stayed at the Balmoral Hotel, likely 8 years ago (2014) and yet it remains the hotel I measure all others against for genuine customer service. My wife and I were going to stay at another hotel, but it really did not meet our expectations. I called the Balmoral and they told me there was only one room left and that it was a little quirky. The window was at sidewalk level and we tended mostly to see legs. They made us aware of the fact, but we booked anyway. We stayed for 3 nights. The hotel treated us like we were staying in their best suite. The concierge booked a dining reservation for us at a restaurant we could not get into; he booked a private car and driver for a full day tour to Stirling Scotland to see the National Wallace Monument and he never failed to answer a question or make us feel welcome. He made us realize the true meaning of service. Making even the most ordinary of guests feel special. Everyone in the hotel made us feel the same way. We have travelled the world extensively since then, but I always use the Balmoral as the definition of above average customer service.