Sunlight Bahia Principe San Felipe

I've just returned from a pleasant week in this hotel. I felt welcome from the moment I arrived. The staff are exceptionally friendly and helpful. As a solo traveller, this was important to me. The whole hotel is very clean. My room was small but attractive and had a lovely big balcony. It had a fridge, very useful to store drinks to have in your room or on your balcony, particularly since I was on the 12th floor - a disincentive to going down to the bar, since you can sometimes wait some time for the lifts. (I only gave up and walked up 12 flights of stairs once though, and strangely enjoyed it.) TIP The fridges come complete with bottled water, but if you want to drink it, take a bottle opener with you. I hunted high and low in the room, expecting it to be like the Premier Inns and Travelodges, with bottle openers attached to the desks, but clearly they don't supply them. The food is quite good and varied and there's lots of flexibility as to where and when you have it. Very nice paella. I was amused by the label "traditional canary milk pudding" but fortunately didn't find any feathers, so no canaries were harmed in the making. Obviously supposed to be "canarian". I chose the all inclusive option and found it to be good value. TIP If you love dessert, get to dinner early. It runs from 6.30 to 10.00. When I went in at around 8, people were piling their plates high with lovely looking desserts, but when I went up to the dessert table at around 8.30, there was very little left, not much choice. The location is perfect. Right on the sea front. Sea view rooms have wonderful views over the Atlantic's crashing waves. I loved listening to the sound as I lay in bed. TIP If you don't want to hear the noise of the sea, don't book a sea view room in winter because the air conditioning isn't on, and you have to have the balcony door open, otherwise it would be too hot to sleep. There's entertainment every night in the bar. It's good quality and very varied, so you're sure to find at least some acts that you like. The pool and pool area are very beautiful, and the pool bar makes for an easy lunchtime option, provided you don't mind a limited menu. Of course, no hotel is perfect, so what are the pitfalls? Fairly minor, but in my opinion, here they are: 1 It was tiresome having to move sunbeds at the poolside to get away from smokers. Spain has led the way in making some beaches non smoking. Poolsides should be smoke-free. They should either have to use vaping, or go to a designated smoking area well away from the poolside. 2 I think it's OK to charge extra for the spa and safe, but it's completely unacceptable to charge for premium wifi. All guests should be entitled to the best available wifi. This is the 21st century, and charging for good wifi is like charging for electricity. 3 There's not enough information given to guests. I had to work hard to find out everything I needed to know. I could give many examples, but will restrict myself to just one - the pool towels. The hire charge is 10 euros, which is reasonable because you can have one fresh towel every day. I struggled to find how to get my towel. First I asked at the pool bar, and was sent to reception. At reception I assumed I could add the charge to my room bill, but was told I had to pay upfront. As I was heading to the pool, and had no money or cards with me, I had to go all the way back up to my room. This could have been avoided with proper information. Then, at the end of my stay I gave my towel to the lifeguard, which seemed sensible because he had a bin for dirty towels. This gave me problems on checking out, since I had no towel to return to reception. How much easier it would have been if I'd been make aware of this at the outset! We're encouraged to scan a QR code to tell us more about the hotel, but there's very little information there. Life should be made as easy as possible for guests. Even before I booked, I emailed the hotel with a query, and received no response. Communication is the hotel's weakpoint. Despite these small points, I recommend this hotel to anyone who wants a pleasant and relaxing holiday.

This hotel is right on the sea front, just a short walk to many shops, cafes and restaurants. Our room was spotlessly clean and had a large balcony . There was a huge choice of food in the buffet restaurant. We had no problem getting sunbeds around the pool. The staff were very friendly and helpful. Would definitely recommend this hotel.

Bahia Principe Sunlight San Felipe Puerto de la Cruz's weather and sea weather are so variable that you really need a comfortable and natural outdoor space with a large enough heated swimming pool. The seawater pools in the city are so cold and windy that they are not suitable for us at least. Bahia principe sunlight san felipe offers a solution. The swimming pool area is beautiful and peaceful. From there you have a wonderful view of the slopes of la paz, where cacti grow and hawks fly. The location is great. You don't always have to walk up or down hills when you leave the hotel. Great service The staff is friendly and even if you have to leave the hotel room hours before departure, you can leave your luggage in the storage room and you can swim in the pools until the end, because afterwards you can take a shower in the spa department. This was a great advantage and made the last day as good as possible. Thank you. Are you paying for what you don't get? Great location, friendly staff and a cozy garden with a heated, too cold thought, pool. Everything is right in this hotel, except that you can't get a room with just breakfast, but you are always forced to buy at least half board. The hotel's food offering is a disaster for vegetarians. There were 20 different meat dishes and five salads, each of which was mixed with meat or fish. Not a single vegetarian dish! If you wanted a warm vegetarian meal, you should have announced it in the morning in advance, when you could choose a vegetarian burger or pasta from a separate menu. Ridiculous. That is completely different from the fact that warm, protein-rich vegetarian food can be selected from the buffet table, just like meat dishes. Apparently, for such a valuable hotel, even a small waste of even one warm vegetable dish among 20 meat dishes seems to be too much, or it is a question of a completely perverted attitude. Change the head chef and wake up to modern times. When i wondered about it, it was stated that canarians eat meat. However, the offer is not intended for locals, but for tourists! An increasing proportion of the population are vegetarians in Europe. So the question arises, is it worth paying for food that is not there, even if everything else is the best here, at the Bahia Principe Sunlight San Felipe, hotel?! We heard that this San Felipe is the only hotel in the Bahia Principe hotels & resort chain where you can choose half board, all the others have full board only. Shocking. All inclusive is only suitable for those who don't want to get to know the local restaurant offer, but are satisfied with bland hotel food. All-inclusive travel packages are also disastrous for local restaurant entrepreneurs. Our biggest wish for Bahia Principe is that we could use your accommodation services in the future without the mandatory half-board, because we really like the San Felipe hotel.