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Sleeps
Price / Night
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
SachaB452
June 2024
Although clean the description of the hotel was not accurate as what was on booking.com Not a real reception, nor restaurant, and no lift. This should have been mentioned in the booking.com description The spa was a joke, located behind reception behind a window. In the bedroom we have no 7 we had rain water running in via the lights both in the bathroom and WC as well as the bedroom. Basically a free cold shower. We left 2 days after we arrived out of our planned 10 nights there. They refunded 50% when they would have refunded on a pro rata basis as a minimum. They didn't even apologise. Will not recommend this to anyone. Especially that they are advertised at a premium over many far better hotels which were proper hotels. Stop ripping people off by fake advertising...
Camilla304
April 2024
Very nice staff. Worst hotel room I have ever had. (There have been worse motel rooms ). It was in the basement and felt like it was in the basement There was only 1 window, 3feet by 14 inches, well above head height. It was in the shower which was also in the room.
Lienkscj123
March 2024
I dont normally leave bad reviews as i feel that everyone deserves a chance. But the Sugar Hotel in Ct has allowed me to make an exception. The worst hotel with shocking service. Room was not at all what was advertised. (Large double room with city view) not so much! Not even a window. Upon complaining i was met with hostility and arrogance and told its not their problem and i have to deal with the OTA (Agoda) that i booked through. They were argumentative and rude and unhelpful. Both managers on duty. Refused to give me owner’s details. Room is matchbox size Shocking.
Sleeps