Stewart Hotel

They practice charging a deposit of 100$ per day for every day of your stay, and they never return this amount to you. I stayed in this hotel in October 2022, and even though I contacted their customer service numerous times, to this date, they never returned $300 to me. I still don't understand why they even charged a deposit of $300 when there was nothing in my room to spend on, no mini-bar, not even a shower gel..only some ratty towels....not even a bottle of water as a courtesy. Very unprofessional and disappointing.

Hotel very shoddy, lots of refugees/homeless staying in guarded basement, our room on 13th floor lefta lot to be desired, one of baths & shower not working, plug sockets faulty, no bedding for sofa bed, they seemed to put the americans in best rooms and all others in shoddyrooms, handles hanging f doors, avoid at all cost

Was put in this hotel when the one we booked closed to house asylum seekers 3 weeks before departure. We originally booked Times Square region having visited twice before so knew the location we wanted. This hotel is directly opposite Maddison square garden and close by Macy’s and Empire State Building. The hotel and foyer is definitely 3*but the room was a 2*at the best. Limited hanging space and drawers for a family of 4. Only 6 coat hangers on a rail hidden with the safe in a small walk in lobby area as you entered room. Only 3 drawers and a bedside cabinet for rest of clothes so ended up living out of a suitcase. (Maybe this is why they provide an iron and ironing board in same small lobby area). The bathroom is small compact but clean, however in hotels generally a fabric shower curtain is unhealthy and out-dated, a bi-folding glass panel would have been cleaner and more practical and not stick to you during your shower. The air con unit had big gaps to the outside and we had to call guest services who came and put a plastic cover over it to block the draft. The window had a dirty blind up to it from the inside and the windows were dirty inside and out, not that we had a view. The bedding and towels were clean which was a big positive and the beds very comfortable after a full day of sight seeing. The only seat in the room was one small plastic chair up to a plastic folding table with a coffee machine on it which didn’t look very clean so was never used. Overall amazing trip but disappointing hotel, however as I said , wasn’t our hotel of choice. Didn’t use any amenities like restaurant or gym as was too busy living and loving the sights of NYC.