Experience the perfect blend of resort-style luxury with the comforts of home.
6080 Collins Avenue Miami Beach Miami Florida 33140 USA
Price / Night
Nothing to show.
The people running this hotel have unfair and unreasonable business practices. I booked a room for 2 nights, paid in advance, but 4 days before my reservation I tested positive for covid. I immediately called the hotel, but Julian, the manager, said I was 2 days past their cancellation policy. I apologized that covid did not know about their cancellation policy, that I was sick and unable to keep my reservation for the sake of their staff as well as myself. Too bad - they reiterated that they have a “very strict cancellation policy”. Really? In the days of covid? So I asked to email the manager of the hotel chain (ESKAPE hotels) and he reiterated that they would not refund my money, but would give me 2 nights of a future stay if I sent in a positive covid test. So I sent in a copy of my at home covid test, and their response was that they needed it be a PCR test, not an antigen test, so no deal. Since I had already tested positive for covid, I did not want to go out to get yet another covid test. They drained me energetically to the degree that I have given up on getting my money back, but very determined to let the public know what kind of people are running this hotel. DO NOT STAY AT THIS HOTEL TO SUPPORT THEIR UNFAIR POLICY.
Absolutely terrible experience with the front desk staff and manager. One front desk manager, Nicole, was extremely rude, would talk over me and hang up prematurely. Needed to cancel my rooms due to a surgery (was on disability from work) and the manager, Julian, would not work with us. They claimed you had to cancel within 7 days by 3:00pm. I called the Friday before check in (we check in the following Friday) at 3:30 and would not do anything to help. I later found on the website that you have until 5:59 to cancel 7 days prior. When I addressed this I have yet to receive a call back from the manager after multiple attempts after the initial conversation. Terrible experience, terrible service, and ZERO compassion or understanding. DO NOT STAY HERE.
Nice Scandinavian design hotel with rooms like small apartments with small kitchens and a washing machine. The staff was friendly and helpful. The location is just a block from beach access and they have beach umbrellas and chairs to borrow. Unfortunately, my room had a musty smell that could not be eliminated. Also the "bay view" is very limited