Sina The Gray

Completely disappointed! I booked a Deluxe Room through Expedia, it states that is a room with a Terrace/Outdoor space however the room has no terrace! When I explained this to the staff they told me that I should’ve added a note in my reservation saying that I wanted a room with a terrace. This makes no sense!!!! What, should I also state that I want a room with a bed? If you book through a third party make sure to add a note stating what kind of room you want!

I was excited to stay here as I used to live in Milan and had enjoyed drinks in the hotel for several years. I had 3 nights at Sina the Gray booked this month as a present for my partner. He tested positive for Covid the day before we were meant to fly to Milan, and I spent hours on the phone with my credit card company and then with the hotel directly, asking *NOT* to receive a refund by to please transfer my reservation to a date in 2 months' time at exactly the same rate (or higher if need be!) simply so I could stay and use the reservation. No one would consider it; all they told me was "you cancelled too late" even when I explained I didn't want to cancel but simply transfer the dates (NO requirement to refund anything and certainly a guarantee of more revenue once we arrived?!). The real kicker? There are rooms available for the weekend in March I switched my flights to for the same price as I paid for the January weekend. They're simply lacking in any human empathy or customer service training. I even asked "why would you want to lose a customer for life instead of simply transferring the dates when I can clearly see you have availability?". They had no reply other than "it is policy". Cannot believe this would be considered part of SLH of the World and will be writing them as well.

We enjoyed the position of the hotel and the staff were really friendly. The breakfast room service was horrendous! It cost a ridiculous amount of money and we barley got any food and what we did get was awful. Don’t eat at the hotel. Rather go out.