Sina Bernini Bristol

Fabulous suites, huge comfy bed and lovely bathroom. Loved the bath in the bedroom too! Nice touches with bottled water replenished every day and a choc left for you at nightly turndown. Very clean and cleaning staff were very nice. Bar staff were good. Also reception staff were good, but didn't give us any details of how to get to the breakfast room, or WiFi code. The down side... The breakfast. Very poor selection. It's laid out very badly. Nobody to show you where things are. We ordered tea / coffees 4 times and still they never arrived. The waiting staff couldn't cope and didn't appear to know what to do! We skipped it the next day and ate in a local cafe instead.

In 2021-2022, the coronavirus pandemic caused me to abandon my trip to Italy, but for at least the previous 27 years, I travelled to Italy every year and stayed in different hotels. From my experience, I would like to share my impressions of this stay. Firstly, I was disappointed to see low ratings for Sina Bernini Bristol here and there on TripAdvisor. I would like to state to you all that you should never believe these assessments, as they are past assessments of Sina Bernini Bristol. I would like to stress that Sina Bernini Bristol, a recent addition to the Marriott family, is different from the past. I read on TripAdvisor that the Sina Bernini Bristol is "not worthy of its 5-star status", and it is true that there are many aspects of the Sina Bernini Bristol that make it inferior to the 5-star hotels in Milan and Florence. However, all 5-star hotels in Rome are different from 5-star hotels in other countries and regions, and each has its own shortcomings. I would like to say to you, that is the character of the place Rome. For example, I read on TripAdvisor as well as in other Site postings that 'bottled water in the room is not replenished daily'. I also read that 'the breakfast menu is below average for a five-star hotel'. Ladies and gentlemen, this is something that happens in hotels in Rome as a matter of course. You may wonder why I am thus tolerant of Sina Bernini Bristol. That's because the staff at this hotel do an excellent job. At least in my opinion, the work of the staff at this hotel is worthy of a five-star hotel. Perhaps you expect the staff of a five-star hotel to be like butlers in an old English aristocratic house, sophisticated yet efficient in their work. Such hotel staff are rarely encountered in Italy, and although I have encountered them several times in the past, I did not feel comfortable with them. The staff working at Sina Bernini Bristol are not like those mentioned above. They are more amicable to guests. For example, every morning when I go to the breakfast room, they talk to me in a friendly way, tell me jokes and take care of me. Also, when I stayed in a five-star hotel in London in the past, the staff at that hotel rarely greeted me, but the staff at the Sina Bernini Bristol all looked or turned to me cautiously when I walked through the entrance hall of the hotel and said, " Buongiorno!" and "Buonasera!". Everyone there did so to me. On one occasion, a female staff member, sensing that I was heading for the lift, ran from some distance away and pressed the elevator button for me. Of course, even then it was with a greeting. Based on my many years of experience, I believe that hotels in Italy should be rated first and foremost not by their facilities, but by the attitude and appearance of the employees towards the guests. Hotels in the old city centre of Rome are often faulty, even if the internal structure of the building is old and superficially modernised. In fact, during my stay in the hotel, there was a strange smell coming from the pipes in my room and the drain in the washbasin was not flowing properly. But that is Italy. It is Rome. If one admires Italy's history, such problems faced by hotels must surely seem trivial. If you are dissatisfied or have any difficulties, you should immediately discuss them with Sina Bernini Bristol staff at the time. Returning home with a complaint, etc. and later posting a complaint on Site is clearly the wrong course of action, given the nature of Italy. During my stay here, I told the staff that I wanted them to look for something I had left in my room. They did their best to find it for me. Also, when I talked to them about ZTL, which is a scary system for a foreigner like me, they immediately processed it for me. Furthermore, when we told them we wanted a better room they didn't mind one bit and changed it. As such, I feel that the current employees working for Sina Bernini Bristol are professional and in my opinion they should be recognised for this. In these respects, it can be concluded that Sina Bernini Bristol, which is the newest addition to the Marriott Group, can be judged to have been reborn. They no longer cling to history and authority. I would probably choose this hotel again for my next stay.

The location is perfect and the rooms are comfortably luxurious but the most impressive feature of the hotel is its staff. Warm, attentive, helpful, professional and solutions-focused, the staff made my business trip in the middle of a January cold-snap, a pleasure! A special mention to Quality Manager, Jessica, who pampered my colleagues and I, ensuring we had everything we needed and more! Grazie e a presto!