San Marco Hotel

In my opinion this is not a 5 star resort. Stayed 3 nights with a small tour group. Stayed in one of their villas, it was nice. Not as nice as I had anticipated, but safe, clean and comfortable. Seemed to have little issues that were from wear and tear, but overall not bad. We had dinner there twice, both times the meals were good. Wait staff was friendly. My issues are these. Check in reception staff was unhelpful and seemed irritated. We were told this is typical for Mykonos, but still, you say you are a 5star resort, I expected better. Shuttle service to the rooms was sporadic and sometimes difficult to get. One of their vehicles the front passenger door wouldn’t open, so if there were 4 of you someone had to sit on a lap. Shuttle golf cart was never working it seemed. I would expect better from a 5star. Shuttle service to town was not often enough. Due to the location of the hotel you can’t walk to town. This was a HUGE inconvenience and with the wide gaps for the shuttle service it made getting to town difficult. Shuttle bus had seen better days as well. Again you would expect better from a 5star. I would not stay here again, mainly due to the location. It’s just to difficult to get to town. But I honestly don’t think you get the value for the money spent with so many other choices closer to or in town.

Unfortunately this hotel was disappointing. We do understand we visited during the end of their busy season but service was very much lacking because of this. Our room was not clean when we arrived - hair in the bathroom… just easily could have been cleaned better. They didn’t seem to care - so I cleaned it up myself. Bar service was non-existent at pool, no towels available at pool (and this was early in the day) and a lot of the lounge chairs are broken. We ended up buying our own drinks in town as they are more affordable and we could serve ourselves. The rooms are old which I completely understand but they have to be clean. The bed also needs to be replaced - so incredibly squeaky. Did this ruin our vacation? No - but was it disappointing? Yes - absolutely. All things that weren’t awesome could easily be elevated.

I was a most disappointing experience. The staff was rude and unprofessional. I’m not sure if it was our skin color (we’re Black Americans) or their lack of exposure and tact. The rooms weren’t any better. Our first room (in the older section) were dirty and the bathroom was DISGUSTING 🤢. The room was not ready until 4pm. Although we were told it would be ready at 3pm. With that you’d expect it to be clean. The room was okay, but the bathroom had a lot of black mold in the tub / caulking and the caulking on the tub partition leaked water on the floor. We were direct to use towels to soak up the leaking water. SERIOUSLY?!?! We then asked for another room, they initially showed us a seemingly cleaner room, but it was much smaller and did not have a view. We then asked to speak with the manager. The desk agent went to the manager and returned offering us a room in there newly constructed building (1-2yrs). Our initial review was nice. But once we got in to the room we noticed mold in the grout on the shower tile, a slow shower drain as well as a stain on the bed (fitted) sheet. We called the front desk and advised them of the issues. They said they would address the issues while we were out that evening. Upon return to the room there was a folded sheet on a chair. In other words we had to change the soiled sheet ourselves. 😒 Upon changing the sheet we noticed the mattress cover was FILTHY!! We removed the mattress cover and put it outside on the balcony. We took pictures and videos of all the issues in the “new” room. The next day we went to the front desk and showed them the pictures and videos. We asked that these issues be resolved by the end of the day. Upon our return to the room NOTHING was resolved. Had they at least made an attempt to resolve the issues I would not have posted such a harsh review. But they did nothing. They were unreasonably rude and treated us as if we were vagabonds. I may return to Mykonos, but I will never stay at San Marco Luxury Hotel. One, they’re far from luxury. They just happen to be on a luxurious island…oh yeah, their gym is a JOKE. Two, there accommodations are motel level at best. And three the staff seem to be cantankerous and / or racist. Save your money and your sanity and stay somewhere else.