Saadiyat Rotana Resort and Villas 

Our stay has never been short of amazing. Positive points:- The customer service is excellent. The staff is amazing. Shout outs to Haleema, Ceci and Denise who were very helpful and accommodating. Denisse has been very nice to our family and gave us all the necessary information about their property. And there was this friendly Filipino staff who ensured that we’re being taken cared of and even gave my son a free icecream. The beach 🏝️ is one of the best that I’ve ever been to in the UAE. Powdery sand, beach huts and sunbeds. The staff is extra welcoming especially Gopal and Mark. Another plus factor is the small container full of ice and water given to us. Really appreciate these small details. The pool is massive and not deep with “jacuzzi features”. Milkshakes and cocktails are the best. Chris served us well. We had a beautiful and memorable lunch at Turtle Bay. The food was truly amazing. Jether was very friendly, accommodating and helped us navigate through their menu. Our breakfast at Simsim was amazing as wel. Special shoutout to Me-an who continuously served us with a friendly smile We are grateful to have a free room upgrade from garden view to seaview despite their 💯 % occupancy. The room was massive, beautifully designed. I love the view of our room. Some hiccups:- We had a bit of disappointing scenario when we were told that the Italian restaurant that we were booked at is already full and couldn’t accommodate us with the timing that we preferred, although at the time of our booking we weren’t told that it was fully booked. Although Aiza from the customer service did her very best to accommodate our timing, we just canceled our reservation. It would have been better if there was a proper communication between front desk and dining reservation. We actually upgraded from half to full board to experience one of the best raved Italian Resto in the property. But kudos on how this was handled. They refunded our payment. My son had some allergies while on the beach. So I don’t know what was it that caused the allergies. The first day we went he got it right after swimming. But it subsided overnight. When we came back the 2nd time, same thing happened but the allergies were not as worse as the first time. Maybe it’s a good thing if this can be looked at so other people might not experience the same thing. Overall, our stay was exceptional and would definitely come back and stay again.

Great family hotel, brunch was particularly good. Great food, so much choice. Staff are friendly and helpful. Niraj in particular was excellent, very attentive, couldn’t do more for us . Would come back.

Fabulous service and wonderful atmosphere! Niraj really looked after us and made the experience very special! Memories we will never forget! We look forward to coming back again next year. The Market Brunch truly exceeded our expectations!