The Royal Mansour can be counted amongst the few establishments in the world that defy hotel excellence. Just a few steps away from the famous Jemaa El Fna square beats the heart of the Marrakesh Palace, offering travellers the unique concept of a medina within a medina. Each area has been designed to intuitively take guests on a sensory journey. Take a step into the secret and sumptuous history of one of the most beautiful hotels in the world.
Rue Abou Abbas El Sebti Medina Marrakech 40000 Morocco
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Our stay was unlike any previous hotel or resort experience. From the moment of arrival to a sad farewell, the Royal Mansour staff and environment was calm, peaceful, beautiful and welcoming. The grounds and gardens are spectacular. Our butler Karim was magic in his ability to anticipate every need — before we knew we needed it! Our riad was exquisite in design and detail. And every meal in the hotel was better than the last. This review is inadequate in praise … I would go back tomorrow!!
Superb place to experience beautifully and taste food. The is the real oasis of Marrakech. 😀 Thank you Aimad for the enjoyable time at Royal Monsour. It is located near all and gives you a chance to have peace and tranquility.
I stayed here on several occasions 4 and 6 years ago. I had great memories of an extraordinary hotel but on this occasion was disappointed to see little signs of decay in the hotel and in the service. The finishings are still as extraordinary as the first time we came. But .... - the garden candles that used to be lit at night have been replaced with fake candles which they don't even bother to remove during the day. So you have them flickering (those whose battery hasn't emptied) during the day as well creating a very absurd scene. This might be menial but it is this kind of detail that makes a hotel like Royal Mansour even more extraordinary. And this time it wasn't. - every floor of the private Riad has a service door. The idea is that you never see the cleaning or waiter staff walking around the grounds of the hotel. But the problem is that you can hear the staff speaking loudly behind those doors. So, to be honest I think I would rather walk past a chambermaid in the garden than be lying in bed and suddenly hear loud voices and have the impression that they are inside the room even though they are behind the service door. Very unsettling. - the spa used to be extraordinary. Now you have a non descript menu in the room which doesn't even describe every treatment. Even a mid range hotel would make the effort to explain the benefits of each massage, etc. - the relaxation room in the spa, which is beautifully made with wood separations, has an ugly minibar plugged in a corner on the floor. Clearly an after thought but that shows the decadence of the original exquisite service. - we had a hamam. And we will probably never do it again at the Royal Mansour. We had tried it during our last stay and loved it. But this time it was frankly unacceptable. We lay for one hour on the hot slab of stone but the therapist was present maybe 15 minutes out of the whole hour. They quickly put whatever oil or scrub and then just left you there. Because of the echo, you could here them chatting away. I have had many hamam treatments in my life and this was clearly the worst one. I suggest they go to Hotel Cap Rocat in Mallorca or to the Hamam at Sultanamet in Istambul, two examples of extraordinary hamam treatments. Royal Mansour has lost its magic. It is a very beautiful hotel and still probably the best in Marrakesh. But unless, they return to the impeccable standard of years back, it no longer makes my list of top five.