Rosewood Baha Mar

Rosewood Baha Mar Hotel in Nassau is part of a three-hotel complex anchored by a large casino. The Hotel is very attractive and our Ocean View King Room was well-appointed with excellent bed linens. The ocean view was, at best, partial and distant and rooms with resort views appear to have views only into dense forest-like shrubbery. The daily housekeeping only occurred late in the day which was not convenient and we only received turn-down service once in our five-day stay. The Hotel has limited amenities including a bar, a small lounge where light food is served, a spa and an exercise room. The grounds are beautiful and very well maintained and the staff at the pools are outstanding. We did not enjoy the beach, which is about a five minute walk from the Hotel, which was crowded and beset by non-hotel people trying to sell water-based activities. With one exception (Cafe Madeleine, which provides self-serve breakfast and lunch fare) there is not a single restaurant in the entire complex which serves reasonably-priced food and what they do serve is extremely expensive including the bottled water as tap water is never provided. There are a couple of converted buses on the beach which serve snacks during the day. The stay at Baha Mares is extremely costly with a daily tax of 22%, a daily hotel gratuity and and a daily resort fee of 15.4%. When we returned home after our stay we were shocked to discover that Rosewood had charged our credit card with almost $5,000 of what they eventually advised me after numerous attempts to communicate with them were "authorization holds made by the resort which were released at the time of check-out but they usually take 7-14 business days" to be recorded. The charges were reversed, and not credited, two weeks later but if your statement date precedes the reversal of the charges you could well end-up having to pay the so-called authorization holds which are neither disclosed nor appropriate.

We are paying $1675 per night for a resort view room, and it is awful. The most offensive thing about it is that there is a big variety in the quality of these rooms, but they all cost the same high price. Our room is narrow and shorter than any other room on our floor and nearly all rooms in our category. We also sit below the tree tops and have a view of a wall and the back of the Mexican restaurant on the property. The room smelled like cooking oil when we entered and is dark all day. Also, really loud at night. For the same price, you can have a larger room on a high floor with natural light and privacy. In fact, we saw one. Our room lacks a bath and sitting area, but costs the same. It is an astonishing rip off. I should mention that the room is also smaller and has a worse lay out than the website represents. Our room, 236, is not even the worst (I asked the staff). It is 136, which has a wooden fence view to give it privacy. Same price as those other rooms. Feeling ripped off does not lead to a good vacation, and that is what our experience has been. I should note that the room prices are just the beginning. Everything here is incredibly expensive, but at least everyone is paying for the same thing.

I’m very disappointed of our staying at Rosewood Baha Mar because my beautiful pearls and diamonds earrings were stolen there from my purse in the room. I haven’t noticed right away because we have been busy with my daughter wedding, I found out that when I came back. I told the hotel management about it but they didn’t do anything to solve this problem, they keep sending me to lost department. I didn’t lost my earrings I didn’t have a chance to wear them! It’s terrible that such unpleasant things can happen in a five- star hotel, where we spent a lot of money for weddings, rehearsal dinner, rooms, butlers, etc. plus stolen earrings. No one apologized or tried to make amends in any way.