Riu Palace Riviera Maya All Inclusive

Have traveled to the RPRM many times and it never ceases to amaze me. They have the best employees that truly care about their patrons. The hotel manager David took time out of his day to introduce himself and hear our feedback. It is always an absolute pleasure to visit the RPRM.

We booked a one week stay through our travel agent and were highly impressed with how beautiful this resort is! Daniela helped us at the front desk and she was knowledgeable and personable. We became fast friends with Adriana at "Daiquiri" bar in the lobby. Their bakery had the best cheesecake EVER and the employees were very helpful. They have two buffets; both of which are plentiful but the one that is located on the ground floor inside the resort is the best. The pools were pretty crowded so we never did get a chance to try them out. The sand on the beach is so soft and wonderful and the water is sparkling blue. The Italian restaurant was our favorite and we ate there 3 or 4 times. I recommend the lobster ravioli off the menu and the Osso Bucco over risotto (also off the menu). Nice little buffet with pizza, pasta, salad, and some desserts but order off the menu if you want a sample of how wonderful their food is. We had steak and lobster at the Steakhouse and were pleasantly surprised at how tender and perfectly cooked the steak was and how tasty the lobster. Only negative to their steak and lobster is that they don't serve drawn butter but we enjoyed it without. The rooms are kept immaculate as is the entire resort so kudos to the housekeeping staff. If we ever go back to Playa del Carmen, this is where we'll stay again!!

Always great people, food, service and clean resort. Go there three times a year. Perfect location and always helpful with anything we need. Have been to many other resorts but call this home. Can't wait tilll next trip.