The refinement of the French art de vivre meets the elegance of Belle Époque décor: the hotel’s rooms and suites bear the names of Coco Chanel, F. Scott Fitzgerald or Marcel Proust — all of whom considered the Ritz “like a second home”.
15 Place Vendome Paris 75001 France
Price / Night
Nothing to show.
I visited Paris on 26 February 2023 and was excited to see Ritz Paris for the first time. I complemented the doormen on how grand the hotel looked. I was like it is so much bigger and grander than the Ritz in London (where I live). They thanked me for my compliments. But then when I asked very nicely whether it would be possible to have a little peak inside they coldly answered me that it is not possible, adding that it is only for guests. I was rather shocked at their response as this was my first ever experience of not being allowed inside a hotel. I did not think that this was even possible to happen. I have never anticipated not being allowed in, I had only asked for permission out of curtesy as I had been already talking to these doormen. I was so surprised at their response that I was not even sure at first whether I understood them right so I said to them that in London you are allowed inside the hotel and again they answered me very coldly “not in Paris”. I left feeling rather embarrassed 😳.
Stayed for a single night's stay with a girlfriend. Absolutely exquisite in every way. Fine dining room service and the most relaxing swim to boot! Nowhere else comes close. Go! You will not be disappointed!
I've stayed at the Ritz Paris many times over the years. I've been to events for Inès de la Fressange, covered the Ritz's renovation in 2016, even celebrating numerous birthdays at L'Espadon. This used to be the most friendly, service-oriented place in the world. But this trip was markedly different. Much of the hallway staff seemed unwilling to make eye contact, the man at the door was openly rude (for example, I've never had someone half open the door and ask me what I wanted), and the manager Alessandra, although helpful enough. was defensive and snippy. I believe the rise of Instagram "influencers" (of which I am not), has contributed to this new, surly attitude. The sad truth however is that more than ever, every single thing you do counts. Every single person you interact with has a voice Businesses can adapt to the new reality, and rise to the occasion with even greater levels of courtesy and service, or lose market share against other properties such as the Bristol, Madame Rêve, etc., who "get it." Possibly the solution here is to hire a dedicated person in the lobby (call it a "Visitor Ambassador" role) to assist with people who are simply coming to take photos. These photos represent free advertising, often to millions of people. Alienating these people represents loss of market share and business reputation. The greeting of guests should not be handled by security who are not trained in customer experience. Indeed, this person did not even bother to ask if I was a guest at the hotel. I understand this property is now investing in another round of renovations. But increasingly, it is not a renovation of property you need most. It is a renovation of courtesy, where there is a commitment to the idea that every single person is worthy of a heartfelt smile.