Expect comfort and thoughtful convenience at Renaissance Amsterdam Hotel in the Netherlands. Ideally-located in the heart of central Amsterdam, our hotel offers easy access to celebrated historic landmarks, cultural treasures and modern entertainment. We are located only minutes away from the Amsterdam Central Station, the iconic Dam Square and Madame Tussauds. After exploring Amsterdam, unwind with a workout in our 24-hour fitness centre or relax with a cocktail and tasty cuisine in our delicious onsite restaurants. In the evening, retreat to spacious accommodations with signature bedding, ergonomic workspaces, high-speed Wi-Fi and flat-screen TVs. If planning events, take advantage of our hotel’s modern meeting venues with over 14,000 square feet of space and hi-tech audiovisual equipment. Or, host an event in the historic 17th-century domed Koepelkerk building adjoining our hotel. We look forward to providing you with an unforgettable experience at the Renaissance Amsterdam Hotel.
1 Kattengat Amsterdam 1012 Netherlands
Price / Night
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Renaissance Hotel AMS is an expensive but dirty hovel. When I complained about the dirt and cables hanging from sockets in my hotel room and the overall dirt, they gave me another one that was slightly less dirty than the first but still really dirty. Unclean bathroom, no toilet brush, mold in the corner, thick layers of dust on the windowsill, the AC as black as a moonless night, cigarette burns and the smell to match them, dirty carpeting. The hotel management is obviously not interested in cleanliness otherwise they would put housekeeping to work. In the corridors, the dirty dishes from roomservice are not removed for 24hrs and more. The vending machines in the lobby and the ganja-smell on the floors give the place that special AMS maison derrière charm appreciated by working girls. The front desk staff was abysmally unfriendly when I complained about my (first) unsanitary room, they were even worse when I pointed out my second room's shortcomings, this along the line of: "if you don't like your room get another hotel". They call that service in Dutch. I by the way would have changed hotels indeed if I had not been on a tight business schedule. Who knows AMS knows that one must never expect much, but that slum topped my long list of AMS experiences. The "Renaissance" that the AMS Renaissance Hotel needs is brooms, vacuum cleaners, detergent plus a good housekeeping team to put them to good use, led by a management that favours cleanliness. So far all that is not in sight, I returned to check. They are quite good at less-than-polite eMail replies though, when asked what their policy about such shortcomings was or if they had changed anything.
We stayed at the Renaissance over NYE and it was the best choice we could've made. The location of the hotel is really amazing and you can walk everywhere. The staff was very nice from check-in to housekeeping we had great interactions with them! The guest relations team truly made our experience amazing and especially Giorgia and Anna went overboard to make our stay outstanding. We even got upgraded to one of the club rooms with an amazing view over Amsterdam that we much appreciated.
Avoid this hotel at all cost. Carpet is dirty and disgusting. The room is tiny with low ceiling. Worst is that I noticed a $260 charge on my credit card. Contacted the hotel and they claim it's the hold and will release. What kind of hotel put a month long hold? I wonder if it's missed, will they refund?