Radisson Blu Hotel Champs Elysees, Paris

To my dismay unfortunately the hotel and the experience did not live up to our standards. Given the reputation of the chain, and the apparent rating as being a 5* star hotel, and the vast sum of money we spent, we were expecting a luxurious stay. However it was quite the opposite. From check-in, we were shocked at the dilapidated state of the hotel, with facilities and quality of the room significantly below par. Being a frequent traveler, I expected a certain level of comfort. It is a hotel which is in dire need of a renovation which was confirmed by your concierge and staffers. Showers did not function properly, and we were horrified to see the presence of mice in the room. Which caused ghastly distress to me and my family. We did not feel safe or comfortable sleeping in the room, nor were we afforded the comfort of changing suites. Having a young child with us during the stay, caused further anxiety and concern, and complete ruined our stay and experience. On a positive the staff were polite and courteous, and attempted to be helpful were possible, however they were limited by the condition and state of the hotel. Our experience fell well below par of what was expected, and prior to giving a damning public review I have contacted you in the hope that you will go out of your way to rectifying and making amends for such a shocking visit.

I am always satisfied about radisson the personnel is friendly and professional the rooms are always cleaned the only issue is the noise from outside maybe the windows must be a little bit thicker than what they are

Small hotel, only 7 rooms per floor. Rooms are decent and bathroom spacious. Only has a small area for dining and no fitness center. Excellent location. Good place to relax after a day in Paris. They do give bathrobes and slippers, as well as macarons, a nice plus.