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Welcome to Puente Romano, Marbella’s most sought beach resort. With a village-style feel instead of a typical resort atmosphere, you can indulge in our spa and wellness facilities, open air courtyard (perfect for cocktails and catch ups), botanical gardens, world famous tennis courts, and 14 different restaurants all with unique menus.
The best things in life are not things, and here at Puente Romano, you can discover all that life has to offer. Take your first steps and explore one of the best Marbella 5-star resorts.
Bulevar Principe Alfonso de Holenhole Marbella 29602 Spain
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
38yenit
July 2024
We checked into this hotel at approximately 3:30 AM after being robbed for $100,000+ worth of things at a villa nearby within hours of arriving to Marbella. While grateful they had room for us on short notice when I was uncomfortable staying in a villa being watched, there is nothing else nice I can say. For the amount you pay, about $2200 USD a night for us, the room was tiny, on the first floor, and the "balcony" with view of a walkway and stairs to the pool offered zero privacy. There was people standing infront of it constantly, rendering it useless and uncomfortable. We are accustomed to staff at 5-star hotels being sweet and friendly. To be honest we did not meet a SINGLE friendly or welcoming staff member here our entire stay. The gentlemen checking us in and out and situating us not ONCE showed an ounce of compassion for what we went through or bothered to make us feel better to be there. Rather, he made me feel worse and told us thieves have ENTERED their hotel, robbed guests, and have straight up stolen the SAFE BOXES before. According to him, someone was recently killed in the area by aggressive thieves. We did not expect much, but a friendly environment would have been nice or a small gesture for everything we went through. Instead, I felt the gentlemen were snobby themselves as if our traumatic experience of being robbed while inside the house didnt matter. We've had better experiences at other 5-star hotels and would unfortunately not recommend this hotel or the Marbella area in general if you value your saftey, your belongings, and customer service.
irinacJ5487UT
July 2024
Terrible hotel, services, cleaning and amenities. They trick you cause the big restaurants rent from them in rest biggest disappointment. Don’t come unless you want to be ripped off. We payed 25k for two rooms one week rip off at the worst possible. Also we got sick. Rooms have molds, swimming pool from the 70 s bathroom in room from the 2000s and concierge absolutely does nothing for you. Worst experience I have had.
micheledM9400MA
July 2024
Beautiful resort Great service Breakfast buffet is amazing All the restaurants and options on property make it unique Not a bad meal to be found one better than the next. It’s an expensive resort but it delivers the gym is also impressive winner
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