Planet Hollywood Resort & Casino

Mitigated disaster since we got here, and everyone is non-chalant about anything. We found our room filthy. Bathroom floor seems to have been cleaned in the middle. We found Pistachio nuts and shells on the carpet, where the lamps are very dusty. But hey, they have this beautiful bathtub, that we're dying to use. Until the faucet handle spins off in my hand, and I cannot turn it off. The water out of the faucet was coming out that it was draining. We notified someone who said they would 'send someone up as soon as they could". No apologies. The young man plumber was polite and fixed it up. On Saturday, it's nice weather, but the pool is closed, even though website says it's open in March. I will say the two places we ate were great. There is nothing really to do here, unless you gamble 24-7, or see a concert. The room is very uncomfortable, but I guess we will hang out here. Unfortunately, we took the Monorail, and looked at other properties. I recommend somewhere else.

I travel a lot for work. This is by far the worst hotel experience I’ve had. I’m about 50 yards for the elevators, but it sounds as though there is a freight train running by my room every 10-15 seconds. You can probably hear it reading this review. I called and was told I could go to the front desk to change rooms. After waiting in line behind eleven 18 year olds who all checked in separately, I was told I couldn’t change because the 2500 room hotel was booked. A, there is a zero percent chance that is true, and B, the operator on the phone could have saved me 45 minutes by telling me that instead of leading me to the lobby.

Had a fantastic 4 night stay in Planet Hollywood .I was anxious after reading some negative comments but we had a fabulous time .Reception check in was a breeze ,we arrived in the afternoon to a short and efficient que .staff were very friendly and most helpful. Room was sufficient , had a lovely big tub ,was spotless and our view was overlooking the bellagio fountain .room was cleaned daily which included fresh sheets and towels. Re pillows yes there were 3 but we didn't find this an issue, bed was very comfortable. The location was perfect, central to everything. The Casino was great and floor staff were very attentive with drinks . Restaurants in PH were good although pricey . For good food and great value, I would highly recommend Ocean One , in the miracle mile mall ,2 mins from PH ., (3 drinks for 12 dollars breakfast and lunch menu 5.99 ) . As a 4 star we would highly recommend.