Set in the tropical environment of Harbour Island, Pink Sands offers an inward journey toward resort escapism; with thoughtful spaces for guests to explore, get lost, or find moments of escape.
Chapel Street Dunmore Town Harbour Island Bahamas
Price / Night
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Overall we enjoyed our stay at the Pink Sands Resort, but I would have liked to be able to rate it a 3.5. There are a few things that could be improved to make the property much better. For starters, not ever having been to Harbor Island, we arranged a transfer ahead of time with the hotel from the airport. We were met by a friendly hotel staff member, Marvin, who simply got into a taxi with us for a 2 minute ride to the dock. He then came with us on the water taxi for a 5 minute ride to the Harbour Island dock. Once at the dock, after a long and tiring travel day with multiple flights, we were told that there was no driver there to take us to our hotel and we would have to wait a few minutes. The transfer cost $132 and the hotel asked for my arrival information ahead of time, so I expected someone to be there for us. What were we paying all this money for? Having to wait at the dock for that price was unacceptable. We were the last people there as everyone else had rides to pick them up and bring them to their hotels. Do NOT waste your money on a transfer with the hotel it is a scam. We complained to the front desk and a very un-sympathetic “sorry” was all we got. On the way back we learned our lesson and easily arranged our own rides for a total of $15 per person (for all 3 legs of the trip—a cab from the hotel to the dock, a seat on the water taxi to Three Island Dock, and then a cab ride from the dock to the airport). The hotel should have at least one golf cart of their own to pick their guests up in. When we were greeted by Marvin at the airport, he looked nice and professional wearing a straw fedora and a periwinkle and pink shirt. It fit right in with the aesthetic of the Bahamas! We were excited to see how cute the hotel would be and assumed these colors would be part of its decor and aesthetic too. We were wrong. No other staff member wore these nice, light, cheery colors. Instead, they all wore depressing dark blue mismatched “uniforms". Most of the time the staff were wearing windbreakers or coats which looked so unprofessional and nobody matched. The beach umbrellas and towels were the only pink things at the hotel. The buildings on the property need help too. The inside of our cottage was nice and all we needed, but the hotel really could’ve used “pink” in the Pink Sands hotel name to decorate more. None of the decor in the buildings matches, feels coordinated, or looks beachy. Additionally, the landscaping is horrendous. The pathways are covered with dirt/sand in several places and the little grass areas they have are died out. Nothing is lush or green looking. The landscaping definitely needs a facelift. The Dunmore has the best vibe/beachy decor/landscaping of the resorts on the island in my opinion and the Pink Sands has a lot of potential to improve this. They should take notes from The Colony Hotel in Palm Beach, Florida as well. The fun, Floridian vibe there with palm leaves and pink decor are all throughout the linens, decor, etc. Something else the hotel could work on is friendliness of the staff. There were very few interactions we had with the front desk and wait staff at Blue Bar and Kitchen where we felt like the staff was genuinely caring and kind. The front desk staff was mostly condescending and didn’t seem to care about our complaints and needs (e.g. transfer cost and wait). Additionally, the front desk/concierge weren’t helpful when we wanted to arrange a tour one morning. Multiple staff members told us they would reach out initially to the tour company and then we could continue to email them to set something up. This is a vacation and I should not have to arrange a tour when the concierge should be knowledgeable enough and dedicate the time to do this as it is their job. The front desk also seems very unorganized. They say they will make dinner reservations or other reservations for you and call you to let you know and I’d have to call 2 hours later to find out what the deal is because they still hadn't called me back. The food at the hotel and on the whole island was excellent. And the breakfast/lunch place at the hotel (Blue Bar and Kitchen) has oceanfront dining which is beautiful. The Dunmore does not have this. However, the prices are outrageously expensive and the service is poor. Like I said earlier, the wait staff isn’t friendly and even occasionally give attitude. Each morning of our stay, we were maybe one of 2-3 other tables sitting for breakfast. After ordering, it took what seemed like forever for our food to come. I recommend booking the breakfast package as some of our breakfasts for just 2 people came out to around $90. A side of bacon costs $8 and they give you two little shriveled up pieces (see photo). Ridiculous! Also, the staff at the beach is MIA most of the time. The hut where you get the towels and other beach necessities was empty most of the time and if you wanted beach food service, you had to get up and go find someone to ask for it. I think someone came around with menus once. The Pink Sands has the best beach location (wide area, quiet on one side as there is no other hotel there) and we really appreciated the staff cleaning the seaweed that washed up each night every morning. That was a very nice touch and pretty rare to see at most hotels. They have great lounge chairs and nice plush, large towels as well. There are plenty of chairs and umbrellas for the hotel guests. No need to get up early to run down and secure a chair. Don’t expect to use the pool as it’s nowhere near the beach and is not inviting at all. There was mention that it was going to be refurbished. All in all, this resort is very good. If they work on some simple aesthetic changes and sprucing up the landscaping on the property and provide a refresh by recovering some of the tired and worn upholstery in the common areas like the game room, the hotel could bump the Dunmore out of the top spot IMO.
They have the best beach spot, but don’t expect much else from the resort. Expect 1-2 hours wait for meals, and food not worth the wait (or price). Rooms could be nice given the location, but don’t expect much frills and sometimes no housekeeping.
We have been going to Pink Sands for many years because it is a great place to unwind on the most beautiful beach in the world. Over the years there have been updates to the rooms but the ambience has never changed. We also want to give a shout out to the staff, always available to render any assistance we needed with a positive and friendly attitude. In particular Ninja's advice, Deandre at the desk, Eulina at the Blue Bar and Candy and Aja at the beach all added to the positive experience.