Park Hyatt St Kitts Chrisophe Harbour

As everyone has mentioned in prior reviews, the property is beautiful and pictures don't do justice to the views and meticulous decor. CHECK IN: We booked this hotel through AMEX travel and are also part of the Hyatt points program, which means 98% of the time we are able to get a guaranteed early check in- even if by an hour, except that was not the case this time. We arrived around 1pm and understandably our room wasn't ready and we were perfectly content staying by the pool until our 4pm check in. The staff was very courteous and informed us that when our room was ready they would find us by the pool- around 4:30pm we decided to walk back to reception since no one stopped by. At this point we were told that our room was (still) not ready and as a result they were going to comp us one of their cabanas with two drinks until our room was cleaned. We were exhausted (as we had an 8a flight), but it was our first day and we didn't want this minor mishap to dampen our moods and so we went to the cabana and enjoyed the view and ambiance for what we thought would be 30-40 mins....however, our room wasn't ready until 6:30pm. At that point we were starving, and in disbelief that 2.5 hours AFTER check in was when our room was ready . To their credit, they apologized profusely and gave us a small credit to make up for the inconvenience. ROOM/SUITE: After our much waited check in, we were happy that our suite was just as we pictured it- with views of the pool, beach and the island of Nevis from our window. The outdoor space was beautiful- they NEED to add a heater to the plunge pool, we didn't use the pool as the water was unbearably cold and only wet our feet. The cleanliness was inconsistent- the stand alone tub was clearly dirty from the moment we walked in and stayed that way until the day we checked out. Our fridge had a juice or soda (not sure) that was leaking and the leakage was dripping to the floor- we called the front desk twice and while the floor was cleaned the first two days the fridge was never cleaned and once again, started dripping to the floor. Meaning, the source of this leakage was never removed. STAFF: This was a hit or miss- have to give a shout out to Grace who made sure we were able to get a dinner reservation on our first night after our disastrous check in experience. The staffers that were by the beaches/pools were courteous, but weren't always the most reliable. As someone who's been to numerous Hyatt properties in the Caribbean, I have learned to managed my expectations in terms of service- however, the inconsistency was beyond the norm and often times it was just easier to walk to the pool bar to order food or drinks than wait for the servers to come over. CONCIERGE: In all my travels I've never seen such erratic service as this team showed. I had three different agents reach out to me in the weeks prior to our trip, and yet it seemed like none spoke to each other. We were given wrong times; wrong tickets and on our day trip to Nevis, we were given the wrong tour!! At that point, we just made the best of the trip since our tour guide/driver was the nicest man we've ever met and this mishap was no fault of his own. SHOUTING Curvis Scarborough from Curvis Taxi Service in Nevis for his professionalism, knowledge and insistence on making sure we had the best possible day despite the miscommunication from the hotels concierge team. FOOD: EXPENSIVE!! We went with the understanding from reviews we've read that the hotel restaurants were pricey, but were still a bit taken aback by how expensive it actually was for two people. Nonetheless, we never had one bad meal - and repeated the same restaurant twice (Fisherman Village) as we were told vehemently by other guests to avoid the very expensive and overrated Stonebarn. Our favorite part of our entire stay is how spread out everyone really is. Despite the hotel being filled at 95% capacity (according to the front desk), we were often one of 5-7 people at the beach. The pool was always empty (probably bc it was freezing) and often times we felt as if we were in a private island by ourselves. Overall, I don't think we will go back or recommend the Park Hyatt to any of our friends- it is not the luxury resort they make it out to be. They should consider lowering their prices bc the service they provide is not up to par with other Hyatt properties. If we do go back, it will be to the Four Seasons at Nevis. Everyone we met on our day trip raved about the hotel and hospitality.

If you read the reviews of this place, you'll have a good sense of what to expect heading in. The resort is beautiful, the grounds are well-landscaped, and the whole thing is small enough and spread-out enough that it never felt crowded, which we love. No getting up early to reserve your beach or pool chairs here. Sleep in, grab a nice breakfast, and hit the sun mid-morning stress-free! The pool is beautiful and large - maybe a touch on the cold side for this softie, but definitely swimmable and probably not an issue at other times of the year. I would love it if the place had a hottub but realize that's not an easy addition, but it would make a difference for sure, especially late in the day or evening (pools are open after dark, which is a nice surprise, but too cold for me). The food is very good, with a few bumps in the road. It's expensive, so know that going in, but I never felt ripped off. You just have to plan accordingly. Breakfast buffet is plentiful and generous, so fuel up for the day and you might survive on a two-meal-a-day plus snacks plan. Although only 3 restaurants, I never felt out of options by switching it up, and there a few theme nights at one of the restaurants that weren't well advertised but were highlights (trattoria night - a fixed price italian menu at the usually fancy Stone Barn was a big hit). There's not a ton to do at the resort - little kids will love the zero entry pool which is the best of all worlds for parents. My kids are now of the age where they are self-sufficient, reading books or listening to music while relaxing, but kids in the middle age bracket might be a little bored. We did take a boat charter with Captain Coconut which was amazing and highly recommended - definitely the highlight of the week! If you do that, plan it in the middle of the week to break up the routine and you will be fine. I should note that wifi is great across the resort, indoors and out, including restaurants, gym, pool, beach, etc. That's not always the case at resorts and it's worth mentioning because it's SO appreciated when it works smoothly and hassle-free. Why 4 stars and not 5? Well, this is a Park Hyatt, and as you'll see in many reviews, service isn't flawless. Let me be clear - it never negatively affected our vacation, but you definitely have to have the mindset that things are SLOW, and UNEVEN. Others more bothered than we by this, and unable to shift into island time/relax mode, will definitely not be happy here. Let me give 3 examples here - again, not complaining, but just as indications of the mild struggles that we faced to let you decide if it's no big deal or not (and honestly, I could probably list 10). 1. room cleaning very unreliable - sometimes came, sometimes didnt. Once they came early and we were still in the room, and we asked if they could come back in an hour after we had cleared out, never did. Another day, just didn't show. Was always a constant fight for towels - had to keep calling to get replacements; also, because 2. they only left two towels a day when replacing the dirty, even though we had 3 people in the room. They did a lovely job of making up the couch as a bed each day, made my daughter very happy, but that's proof they surely knew 3 people were in the room. But they'd take away the (three) dirty towels, and leave 2 clean. So we had to call again. They did this 3 days in a row. We started stockpiling towels. 3. It was my daughter's birthday one day. made an arrangement with the concierge to get a little special something at dessert. Restaurant had no idea, no clue what i was talking about when I had to prod them. Communication broke down somewhere. oh well. 4. Ordered takeout for dinner from one of the restaurants. Told them I'd be back in 45 minutes to pick it up, and that my wife and I were going to use the gym (which by the way is really nice). Everything is slow so I didn't think that would be an issue. 15 minutes later they called our room to say the food was ready (daughter answered and texted me on the treadmill - first fast thing that happened all week and terrible timing) The people are so nice and well-meaning that, as I said, it's easy to overlook these things. The staff gets to know you and remembers your name, and it's a treat to see smiling faces each day (shout-out to bartender Glen and Tissah (sp?) at breakfast). But, they do add a touch of friction to the day. But don't let that stop you from coming to St Kitts and enjoying this fine resort.

We were a bit disappointed with our stay at the Park Hyatt in St. Kitts. The property is nice but not what you would expect at this level. We had some issues with the sofa being dirty and a noisy air conditioning system. Both issues were reported to the hotel and neither one was resolved during our stay. The pool area is huge and very pretty. Unfortunately, the weather was cool and since the pool is not heated and there are no outdoor jacuzzis (hot tubs), we were unable to make use of the pool area. Also, although the grounds are well maintained , there isn't sufficient landscaping to make it seem like a lush property. On a positive note, the staff are all extremely friendly. Considering this hotel is priced as a high end luxury property, we would not stay here again and cannot recommend it. Unfortunately, the experience was not what we expected.