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Aghia Pelagia, Heraklion Malezvi Crete Island 71500 Greece
Price / Night
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Paid a lot of money for AL holiday; specifically chose AL so I didn't have to take any (or very little) money, very disappointing. Lovely location, but the resort is not 5*, it is 3* at best. Do not be fooled by All Inclusive, because it is not. Only main restaurant is AL, "disco" you have to pay for your drinks after 11 pm!. The main pool bar is not AL either, have to pay for your drinks! Avoid a la carte restaurants, eat out for a real "dining experience". Only certain items on the menu are AL, and the food was terrible, looked like it has been thrown on the plate. Only one drink is allowed with your meal. The hotel is soulless; entertainment is for French only! One night there were greek dancers, but never see this being advertised. Beach is nice, but far too many beds crammed into a small area. There is a larger area with nicer beds, but you have to pay for this luxury!! Overall, hotel is ok, but a massive rip-off.
Currently we are in discussion with Secret Escapes for compensation following an extremely disappointing holiday which we paid a lot of money for. Whole resort is in disrepair old and outdated, reception staff rude, several bars and restaurants but not included in AI programme, pools with flaking paint and dirty, sun beds old and rusty, beach sun beds always reserved with towels unless you get there at 7am, rooms basic, no mattress covers, mattress in our room torn, safe didn’t work, room keys intermittent, insufficient plug sockets, sockets hanging out of the wall, food in restaurant same every day and always cold or lukewarm, not many drinks included in AI, only half of items on menu in a-la-Carte included in AI. In no way is this a 5* AI chic resort. Would never return or recommend to anyone.
We had an excellent vacation. Beautiful location with nice gardens. Rooms are a little outdated but clean and are cleaned every day. Good food, various choices every day. Friendly personnel. Expecially bartender at Ruby pool bar. Only minus point is that we were charged for drinks we never took. False signature on bar receipt but no chance to discuss with rude staff at reception desk.