The Resort is an Eco-Friendly family owned 3 star hotel with only 32 rooms spaciously scattered along the beach in single and two storey gingerbread cottages that reflect the traditional Caribbean style architecture of the island of Nevis.
Oualie Bay Saint Kitts & Nevis Saint Kitts & Nevis
Price / Night
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We stayed for 4 nights at the Oualie Resort during Thanksgiving and was very disappointed with both the accommodations and food. Our cottage is best described as shabby (toilet falling apart and leaking, windows not operable due to broken cranks, ill fitting screens). Food was mediocre and not always eatable. There are many fine restaurants nearby.
I made a reservation for Oualie Beach Resort and paid a 50% deposit per their reservation policy. Unfortunately my trip plans for Dec '22-Jan '23 changed and I emailed requesting a cancellation and refund, well in advance of the necessary cancellation time frame. After a week with no response, I called to check the status of the cancellation. I was given a confirmation number and requested a copy via email, which I received 8/22. The email notes my refund will be processed "In the coming weeks". Weeks? Ok whatever. Fast forward a few weeks and still no refund, so I reach out to follow up. The owner asked if they could refund half now and half in a few days. Given the delays, I had serious concerns taking a two payment refund in case there were allegations it had been refunded. So I requested the refund in full, which I was told would be processed. Another 5 days have passed I still have not received a refund. It's now been a month since I emailed my initial request to cancel. I'll be reaching out to my cc company since this business has not refunded the deposit. It's apparent why other reviews state the resort is run down. I get that not every business survived the impact of the pandemic, but then maybe it's time to reevaluate your life situation. Sorry you're broke but that's not my problem. Send me my money.
We’ve just left Oualie Beach, my second time staying there and unfortunately it will be my last. The beach hut we stayed in Mahoe Reef is set in an idyllic setting on the beach a few meters from lovely soft sand and the beautiful ocean looking over to St Kitts. The hut consists of a double bedroom with ensuite, there is A/C but the wall unit leaked water all over the floor. The TV was not working and despite a request for the front desk to sort out the problem it wasn’t attended to during our stay. We tried to make a coffee with the machine supplied but it was dirty and there was no milk. The floors beneath the bed had obviously not been cleaned in a while. At the time we booked in we were told a film crew were using part of the premises to film an action movie and when we were shown to our room two noisy generators were operating just outside our window, this was not the nice quiet resort I remembered from 2019. The icing on the cake was a letter we discovered left in the room informing us that the dining room would be closing early that evening and not reopening for two days with no alternative for food and when we approached staff they were very unhelpful. We had booked over nine months ago surely they could have sent an email prior to our arrival to allow us to make other arrangements? The whole resort is run down, the huts are in need of renovation and what we experienced of the management was below par. A very disappointing stay at Oualie.