Number Sixteen

Everything I need for a business stay in Kensington. Single rooms (how rare is that?) that have absolutely everything needed, and are so so stylish, comfy bed, beautiful bed-linen,heavy curtains, pretty city view, excellent shower. Breakfast is perfect, and the one dinner I ate there also perfect, interesting menu, well cooked. But of course, a hotel can only be as good as its staff, and the staff here are glorious; helpful, kind, attentive. Travelling alone, I feel safe and cosseted here. I have stayed here several times before; the standard never falters. Many thanks.

Lovely staff and brilliant bed! Very comfortable with good choices for breakfast - hot food is cooked to order. Can’t fault it! Well located for public transport and very quiet, you wouldn’t know you were in central London

I am a loyal Kit Kemp fan and always stayed at her hotels in London and New York. I love her creative decor. Colorful and fascinating detail. However our last stay at Number 16 was very disappointing. The hotel looked tired. The attention to detail was missing ( lamp shades in main rooms crooked..etc) It felt a bit neglected ( which is unusual Fr her hotels). Staff was less than enthusiastic. Receptionists uninterested. I don’t know if all the rooms hv an issue this being an old brownstone but the noisy bathroom when you turn on the lights is bothersome. Breakfast service was lacking. Staff service was shabby. The food was mediocre. I was very surprised as it’s not the usual standard of Kit Kemp hotels. Post pandemic perhaps? Hard to find the charming staff I was used to at the Hamyard - one of her other hotels. Also rooms lacked the fresh feel. Our room had an old armoire ( which could be charming) but this one felt out of context. I do not like this hotel nor the service level. Not the food. Not the rooms. The hotel could use change … please note that this hotel has no private nooks. All open spaces are constantly being used by staff’s comings and goings. ( in this case and during the week we stayed there I would say they were lazily coming and going hesitantly doing not that much! ). Sad and disappointed.