Now Sapphire Riviera

We are on our last day of a week long holiday. I have more positive than negative comments. We found the food great and one of us was a vegan and always found something to eat. There is food at various locations throughout the day so you should never go hungry. There were theme nights and the buffet wasn’t always in the main buffet. If it’s not in the main buffet it’s on the pool patio. The food at the al la cartes was great, Mexican, Italian, Mediterranean, Japanese. Japanese has the best view! The serving staff at the restaurants were attentive and helpful. The drink servers around the pools, and in the pools, made sure you never went dry. We never had to wait more than 10 minutes for the al la cartes and rarely waited for the main buffet. If you like straws with your drinks, bring one from home. They are few and far between. The room was clean and comfortable, towels were thick and larger than normal. Air worked well. If you needed anything they are very accommodating. Some rooms and patios and some only had windows. We had a window but faced the pool and ocean. The pool staff is great. They keep you going from the time their day starts until the time their day ends. There is always something going on. Great music with a DJ all afternoon. Alexandra and George at the pool keep you busy and came around every day to let you know what was happening and when. The bus stop is right outside the resort and it costs 20 pesos to get to town. The stop on the way back is about a 4 minute walk back. Ask for the Rainas del Ray stop. Take the red bus. There are a few things to do within walking distance but so much more further up the hotel zone strip. Make sure you take the time to visit Isla Mujeres. One of the downsides are the VIP associates in the reception area trying to get you to visit a sister resort to earn a $200 resort credit. They are vultures. Another downside is we never got into the ocean, red flag everyday. It’s the ocean, you can’t change that, just disappointing.

The rooms are dated and falling apart. They will absolutely help you upgrade to a dated but better condition room for extra $$. The food is edible for the most part but low quality and high salt content. The alcohol is NOT what is labeled on the bottle. It tastes like jet fuel witha tequila floater. We couldnt wait to leave. Never again.

There were so many things wrong with this trip from the beginning. Flying from Houston was fine, but it wasn't good once I landed in Mexico. My travel time was booked wrong, Amstar, and they weren't trying to let me get on the right charter bus to the resort. It was a 30-minute process to get situated before I could leave for the hotel. Once arriving at the hotel to check in, my room was not ready, and we had to wait for at least an hour and thirty just to be placed. Even then, when I returned to check in, my room wasn't available after waiting for another 15 mins. I was able to get into the room, but once entering my room .. the bellhop, Jose, noticed that my ceiling was leaking and flooding from the open bathroom area coming into the bed spaces. I called the front desk to explain the situation, but they immediately told me they wouldn't do anything about it, so let him speak to a representative. After speaking with them for 10 mins, I moved down the hall, but I had to sacrifice the two beds for one bed due to the availability of rooms in the hotel. The hotel staff was rude and except the helpers. No one wanted truly wanted to help us. They kept saying that they have others check in and they need to worry about those people and not us. The items that are complementary from the hotel was open and eaten out of. There was pest all around the hotel room. The jacuzzi was rusted and dirty. We had a power outage from using the iron and the sink drainage issues. The food was horrible. Nothing edible and the wait times were ridiculous. Every restaurant at the hotel had us waiting for an hour to at least two hours for food and we were already sitting. This was such a unfortunate situation to be due to the fact we all wanted to relax and have a great time for our friends birthday.