Nobu Hotel London Portman Square

Brilliant food with exceptional service. Juliano, our waiter, was especially helpful and friendly when describing the dishes. Overall, we were provided with an amazing evening and will definitely look to come again.

The hotel itself is clean and tidy, as you'd expect for a Nobu. The rooms are decent for a central London hotel, if a little on the cosy side. The level of service and attentiveness of the staff was poor though and something we haven't come to expect from a Nobu hotel, for a number of reasons: - On arriving and checking in, we weren't advised that there'd be an event with extra security on that evening and we found that out when we returned to the hotel after dinner to be greeted by a very unfriendly and angry security guard who was refusing us entry to the hotel. We eventually managed to get inside but were then escorted to the bar area by another security guard who watched us the whole time we were sat enjoying a bottle of champagne, making us feel very uncomfortable. - We had drinks in the bar during the afternoon, which was also a let down, service was slow, drinks arrived separately and we'd asked for a bottle of still water. The glasses arrived at least 5 minutes before the bottle of water did. - Breakfast was awful, we were sat down without any explanation of the process of ordering items or what the situation was for the buffet. I was poured a cup of mildly warm coffee without being offered milk or sugar. After being ignored for 15 minutes we went to approach a member of staff to ask if we could order some food. The food arrived but was average at best. The receptionist at checkout also got the bill wrong as it didn't include a credit that you get for booking through American Express Platinum and so we had to get that corrected. We've had a couple of emails from the hotel manager about this experience, but nothing makes us feel confident that they will take appropriate action to improve the level of service enough for us to want to return. So generally poor service, inattentive and disappointing. We wouldn't recommend until they sort out the service levels.

The room was great but Nobu gave me a really bad experience. They had their minibar and snacks on the shelves and the fridge but they hide the menu of the minibar that included the price tag in the cabinet under the crisps bag. I mean for a suite at this price, this is far beyond acceptable. And they even say in the website that the minibar is included. Cheap wine for 30 pounds, beware.