Nobu Hotel at Caesars Palace

I work in the hospitality industry, previously worked at The Ritz Carlton, and I was very impressed with the level of service at Nobu. I ordered towels in the middle of the night, and they were delivered very promptly. I ordered a bellman using the QR code website, and the bellman arrived precisely on time! His name was Alex. Natalie at check in was very engaging and answered all my questions with a great attitude, used my and my colleagues name multiple times at check in. There was already someone checking in at the desk and we were waiting but shortly, Alex came to retrieve us and brought us up to the check in area on the second floor and had radioed Natalie to greet us. She offered us water and tea and was very kind. Warly, the in room dining butler, was really wonderful. I needed breakfast delivered a bit earlier than what was offered online and he made it happen and with a great attitude. He set up the table in a very convenient area for me to access while I got ready, and he was telling me how I could order their beds or robes online as I was raving about what a great night's sleep I got. He also used my name in the interaction. After checking out, I realized I forgot a folder with important papers inside. The manager was able to retrieve these for me promptly, 3 hours after I checked out! I was upgraded to the Sake Suite this stay and it was fantastic! There was soaking tub as well as a steam shower. They gave me a loofah, make up remover, and really great bathroom amenities! They even had a working bidet on the toilets! The bed was the most comfortable bed I had ever slept in. I recently had 2 babies and have an infant and a toddler at home, so I cannot articulate just how much I needed a good night's sleep. I hadn't slept so soundly in years. For breakfast, I ordered the donburri steak, cooked medium rare with a Japanese poached egg. It was incredible! It was soft, cooked perfectly and absolutely delicious! it came with a miso soup and pickled radishes. The whole breakfast was fantastic. All in all, I was very impressed with my stay, meal and the service at Nobu.

If you have old, grouchy family that is confused by technology, do not allow them to stay here. Oldins were biting the heads off of the front desk people because they couldn't figure out the elevator situation. The elevators don't have buttons, and you scan your card and push a button for the floor you want. Then a screen will tell you which elevator to stand in front of that will take you to that floor. It seemed buggy as even I noticed it was putting us on the wrong floor. I'm also a millennial who has worked in the service industry before, so I'd rather die than chew out a hotel service person. Oldins have zero qualms about taking their frustrations out on staff, which was very noticeable at check-in. Did a staycation here with my husband. Room was fine, but the bathroom is what looks cool. There is a deep shower and a stone bowl sink that looks like it is large enough for my husband to sit in. I definitely like the bathroom design. The bed in the room is super comfortable. It wasn't what I was expecting for a Japanese themed room and wish they'd get rid of the decal on the wall that looks cheap. Whenever I talk to people about staying at Nobu, they ask if it has tatami mats or a table low to the floor. Nope. But it would be cool if it did! While the room was comfortable, there wasn't a wow factor that I was anticipating. I don't think this room would be good for anyone except couples between 25-55 years old. There's too much art that could get damaged by the young party crowds or kids, and I suspect the older crowd would be too flustered trying to get to their room. Visited: November 2022.

The bed was very comfortable, everything else was terrible. The staff not helpful at all, I waited 35 minutes for shampoo, they cancelled our Saturday night booking, the hair dryer is from the 80's, the room had food crumbs on the floor and a card key from the previous guest which means it wasn't properly cleaned. On an end note, we will never stay there again. We chose the hotel as it claims to be newly refurbished (the doors are from the original building and have a 1" gap underneath where you hear noise and smells come into the room.. We also chose the hotel as it's small even though it is in Ceasars Palace- but the service was so slow you mine as well save your money and stay in a larger hotel.