Mondrian Los Angeles

Have stayed here a gazillion times and every time was great. Room funky, spacious and clean. Right in the middle of everything tot need on Sunset strip. Bar is a must. Pool is special. Easy to get to Rodeo Dr and other tourist locations. Definitely worth staying here.

This is cool hotel. We were upgraded to a studio which was quite big. A lovely, bright room. Good shower, comfy bed, nice staff. Reasonably priced. There is a bit of noise from the restaurant / bar, I was on the 2nd floor and looked over the restaurant but this didn't bother me at all. The hotel is really well situated. I would definitely stay here again. The only "negatives" I could comment on are there were no slipper sent he room (I don't like walking round hotel rooms in bare feet !) and the shower just had a window in to the bedroom which is fine if you're a couple sharing a room, but not so cool if you're just friends sharing a room. These are not big issues, however. The rooms has a very good coffee machine which I really appreciate. I recommend this hotel highly.

I have difficulty from the day I checked in. the Mondrian need to better trained their staff. Guest experience & service comes before anything. I was staying for a total of 30 room nights between 3 rooms. I was overcharged for pre authorization by $2000 on one of the rooms. And simple things like understanding what the charges are or how much outstanding I have, have always been an impossible task and manager always have to come in and assist. Worst experience I have was checking out, after multiple mistakes. I dropped by to check on my billing but as usual the front desk staff seems to be having difficulty himself explaining about the charges. I requested for a manager, and when he comes out you noticed how he speaks to you that he had a preset assumption that I’m just being difficult. And in fact they did overcharged another $400 on a different room for preauthorization. And he’s very adamant and defensive when I asked him ‘why’. He just kept on saying that it wasn’t done by him and it’s not his fault. That’s when I felt, for a luxury boutique hotel such as The Mondrian. The last thing you could do was trying to place the blame somewhere else, whoever works in a hotel, they represent the hotel and it is not right to just say “ It wasn’t me”. On top of that they have Poor communication between themselves, from room cleaning to late checkout. My wife was called to checkout when we had a prior arrangements with the manager for a late checkout. An unfortunate end to what otherwise would be a good located hotel and a decent room. I won’t be coming back. Fyi, the bellman and Valet have always been wonderful.