Hotel Mediterraneo is located in the popular travel destination L.Hersonissos, 25 km east from Heraklion city & airport. The hotel combines easy access to the center of the town (1 km), privacy, quietness, luxury & a panoramic view to the sea.
Chersonissos, Heraklion Hersonissos Crete Island 70014 Greece
Price / Night
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I stayed at this property in October Half Term with my family and children aged 6 & 12. How this hotel is rated 4 stars baffles me. Reasons below: Food The food was of poor quality, the hot food was always lukewarm at the most and very little choice for children. My children mainly ate dessert and ice-cream. Entertainment There was no daytime entertainment for the children. The evening entertainment consisted of a quiz and karaoke with nothing on the last 3 evenings as we were told the staff had gone home as it was end of season. This should have been communicated prior to guests arriving as keeping the children entertained was high on the priority list for us. Location Location was around half hour walking to the town and although the beach was advertised as only 400 metres away it failed to state that a busy dual carriageway was between the two and you either had to risk running across the road or squatting under a tunnel further down the street. All Inclusive The drinks were awful even the soft drinks. The wine was like vinegar and spirits really poor quality. As an all inclusive you were only able to choose from local Vodka, Gin, Brandy and house wine and anything more than that you had to pay for, including bottled water. All inclusive drinks served in plastic cups with no extras i.e., lemon/lime. Facilities Pool was slimy with a green tide. A lot of the sunbeds were a broken, the lifeguard (if you could call him that) was just a man sat at the end of the bar with a whistle and always on his phone. God help if someone needed saving and the main pool didn’t even have a lifeguard. The arcade was very tatty, pool cues didn’t even have tips. Table tennis was so difficult with no netting surrounding it so that most of the time you spent retrieving the ball from bushes or slide pool. Tennis Court Astro was ripped and torn and needed repairing. Accommodation Rooms were very dated, bathroom was smelly, random fan switch in the shower and was loose hanging out of the wall and the shower was head full of grime and held up with an elastic band. General I appreciate that we went end of season, but I felt that everything was closing around us. Snack bar closed on the last 2 days, no entertainment last 3 evenings and you could tell that staff had enough. I had paid for a full 7-day, 4-star facility and should have been notified prior to staying there that not all activities or facilities would available. This was the first time I managed to persuade my husband to go All Inclusive and this did not convince him in the least to do it again. To end on a positive note Reception staff were helpful and polite especially night reception lady.
We have just returned from a weeks all inclusive at this hotel. The rooms are very dated and offered very little comfort. The beds/pillows were uncomfortable, the bathroom smelt foul, there were cracks in the walls and squashed insects on the walls and ceilings in abundance. The food was ok but always cold even if we went to the restaurant as soon as it opened. The drinks were awful. The vodka, gin, cola, lemonade and tonic were all undrinkable. There was no bottled water available as part of the All Inclusive package but you could buy a bottle for 2 euros. There was no cocktail available as part of the All Inclusive package. There were no liqueurs available as part of the All Inclusive package. On the All Inclusive basis, local spirits, wine and beer were served in plastic glasses. I understand this concept if you are taking drinks to the pool but in the evenings when relaxing in the bar/lounge you would expect to be able to drink out of a glass. The crazy thing was that if you paid for a branded spirit or a cocktail or a liqueur which were not part of the all inclusive package, it was served in a glass. On our first night I asked the barman for a gin and tonic in a glass with lemon/lime he replied " no, only plastic and we don't have any lime or lemon " even though i could see them in a bowl behind the bar. As it happened the gin & tonic was undrinkable anyway so rather than argue for the rest of our holiday we took small glasses out of the restaurant and bought our own lime/ lemons, tonic water, lemonade, gin and vodka from the local supermarket. So much for the All Inclusive ! The staff were a mixture of friendly and not so friendly, the body language of some told me they did not want to be there. A lot of furniture around the pool areas was dated and the pool and the pool toilets were not very clean. The smartest and cleanest parts of the hotel were the reception area, restaurant and the indoor lounge/bar ( where you could sit with an undrinkable gin and tonic without lemon/lime in a plastic glass). To summarise: if you aim to eat as much cold food as you can and aim to drink as much as you can regardless of quality and presentation while staying in dated accommodation then this is the place for you.
I thoroughly enjoyed my relaxing neck, shoulder and back massage by the lovely Elsa at the mediterraneo hotel spa today 29/10/22. She was so polite friendly and caring when performing the massage I came out extremely relaxed and felt soothed. I would definately recommend visiting Elsa if you are ever staying at this hotel. I enjoyed it that much I am returning tomorrow for a facial 🙂