ME Madrid Reina Victoria by Melia

I request a refund for this trip. I checked in an asked 1 thing a quite non connect room. First i get a connecting room. They moved me to another room but there the old windows rattle against the new ones and the whole night the bathroom plumbing gurgles. I asked to fix the room issues they said they did. They did not this 2nd night the old broken windows rattle even more as there is wind. They moved me to another room which is 1/2 the size and they tell me its an “upgrade” who are they kidding, what liars. I cant even open my suitcase in this room thats how small it is and guess what its a connecting room. I said to front desk i want to check out as i cant sleep like this. They said they wont refund as they offered me a solution (the small connecting room) so either sleep in a room where the windows bang against the new frame all night and the plumbing gurgles or get a tiny room under the bar thats a connecting room. Avoid at all cost. Go to the Intercontinental for better service or literally anything else

Spent 3 nights in August. Beautiful belle époque building Nice lobby / Nice front desk staff Welcome sparkling water or cava at check in. Great location - quiet neighborhood Fabulous room with windows overlooking Plaza de Angel Roof top bar open until 3am First time in Spain housekeeping replaced the coffee capsules and creamer every morning Very stylish and modern Fabulous shower Cons No bidet Only one side of bed has outlets Didn’t try the gym or breakfast

Almost excellent, but not. Superbly located (at least 100 restaurants, and bars within 4 block radius), well staffed with mostly polite employees and outwardly magnificent, the proximity to late night crowds and room size cost two stars.