The ME Madrid Reina Victoria is strategically located in the heart of the city, with easy access to the major attractions such as the Prado Museum, Thyssen-Bornemisza Museum and Reina Sofia Museum, Retiro Park, Congress building, Puerta del Sol, Plaza Mayor, the Royal Palace and the city’s shopping and business areas. The impressive facilities include “”Radio”” where you can admire the most spectacular views of Madrid, 7 meeting rooms equipped with the latest technologies and modern audiovisual equipment, as well as designer guest rooms.
14 Centro Plaza De Santa Ana Madrid 28012 Spain
Price / Night
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Having stayed at other Melia Hotels, including the ME in London, I had high hopes for this hotel. It is a fine striking building that’s perfectly located smack bang in the centre of Madrid. Checking in with a courtesy glass of prosecco in hand made for a good start…the room was compact, clean and well laid out. Breakfast @€25 a pop was underwhelming in terms of the selection of food available…but what really caught my attention was the poor service, in that the staff on duty really hung back. For example, I had a fair aul’ struggle with the coffee machine right in front of one of the waitresses who pretended not to notice as she carried on talking with her colleague. A while later I found out that we could have various dishes cooked to order at no extra cost…it took even longer to successfully hail a waitress down to get our order in. Last niggle - for this level of hotel I would have expected fresh water each night as is the norm elsewhere…got water day one and that was it…minor niggle, but still! Therefore, finding it hard to give this otherwise fine hotel any more than four stars, though I wouldn’t rule out returning sometime in the future.
Always the best choice in Madrid. The staff is always perfect and the area the best in the city. The rooms are always clean and beautiful A hotel full o light and good energy The restaurant is very good and I'm a big fan of their breakfast
The location really makes the hotel. Beautiful square in front of the hotel, lots of restaurants and cafes around. Yes it is a tourist area but it is also fun. Breakfast buffet is good and some on staff are quite helpful. The room was also quite nice. Between my partner and I we are fluent in English, German, French and Italian. However many of the front desk staff spoken only Spanish and with a few exceptions did not speak or understand English very well or any other language we tried. We have not found that to be true at other major hotels in Madrid in the past. We believe this lead to miscommunications and misunderstandings including in what was included or not included in the rate. The attitude of the hotel staff including Managment when there was an issue with the final bill was not at all helpful and fairly rude. We just paid for the unauthorized charges since they were not that much and let it go. Even a simple apology on their part for the misunderstanding would have gone a long way but they (including the manager) were much more concerned with assigning blame. By the way the hotel gym is 14 euros per hour not per visit! If you stay longer than an hour you get charged more than 14 euros which is a lot for a hotel gym to begin with and the gym is very small. Also the restaurant and room service hours were much shorter than the information in the room and at check in stated. There were also consistent problems with the key cards and during a 6 day visit they never checked the lock but kept blaming the key cards demagnetizing in our wallets even though the housekeeper told us there was a problem with the lock and the keys were seemingly the same as hotel keys we have used at hotels all over the world. Housekeeping was exceptional and the restaurant was good. We might stay again but would not have high expectations for service and reliability although there were some exceptions.