Mandarin Oriental New York

Stayed at MO for a long weekend! First time there and will never stay anywhere else while in NYC. Before we even got there, fantastic help from concierge with restaurant recommendations. Yvonne was spectacular! She was so kind upon check in and then went the extra mile to make my son's birthday weekend unforgettable. Her attention to detail and extra special surprises were incredible. He will never forget her! The entire MO team was friendly and helpful. Shout out to the excellent housekeeping staff. Everyone went out of their way to make the weekend extra special. The rooms were wonderful, clean, beautiful views, and the location cannot be beat, right next to central park. There are alot of great restaurants within walking range of hotel.

Beautiful hotel with fabulous views! Unfortunately I was not able to use Spa because it was fully booked the whole time we were there. Great service from housekeeping team. Concierges were wonderful, helping us to find exactly the right places to go to. Shoutout to the doorman Gabriel. He recognized us every time when we were back to the hotel. And manager of reception Oxana. She is very attentive to the details. We briefly mentioned that we were celebrating our anniversary and after the day in the city we found a kind surprise in the room. That was a sweet touch. Hotel is great. We will be back. Thank you.

Overall a very good stay. Excellent service at the lounge in the evenings with a menu that presented multiple things I was happy with and interesting drinks. Room was spacious, comfortable and had good amenities. Concierge staff were very helpful both in advance of and during my stay. I loved the provision of advance copies of books in the rooms - what a special and novel touch. Only two real downsides: 1. Rude, bordering on obnoxious front desk representative at the spa. 2. Clueless wait staff at the lounge one morning sitting me down with the sun in my eyes. Asked if the blind could be lowered, was told it didn't work and could not be lowered, did not offer to move me to another area for comfort. Staff at a run of the mill Marriott will show more proactivity and care for guests, really not expected at an MO.