Luxury Suites Amsterdam

Everything about this hotel was terrible. It is definitely not 5 star - maybe 3 stars at best. For what we paid for our room and what we got, it was a joke. We paid $1200 a night for the first night which was extra so we could get a 24 hour cancellation policy. Our flight was delayed coming in and we missed our connection. We had to take the same flight 24 hours later. I called and emailed immediately to cancel the room for that night and they said no problem. When we arrived the following day they said again it was not a problem to have canceled the first night. When we checked out (we tried to leave early it was so bad but all the five star hotels were booked) conveniently their printer was not working so I couldn't see the statement. When I arrived home I saw they had charged me for the first night. When I showed them I had a 24 hour cancellation, they first asked for proof. When I showed them their answer was that I should ask for reimbursement from my credit card because they weren't going to take it off the bill. This is totally dishonest and exactly what I would expect from a 3 star hotel. They also charged me an extra $200 and when I asked why, they said look at the accounting which was 7 pages and impossible to read. I don't know who wrote all these 5 star reviews but trust me, you don't want to stay here. Feel free to message me for more details on how bad this hotel was.

The friendliest hospitality, very welcoming. Excellent breakfast, the presentation was beautiful with fresh fruit & flowers; I felt very spoiled. Location is excellent; positioned in a quiet street with canal views and an easy walk to centrum.

This was our first visit to LSA, but it will not be our last. Exceptional accommodations with great views. What was outstanding was the friendliness of the staff and helpfulness throughout … really nice people. One tiny area for improvement … breakfast available before 8.00 pleas.