London Hilton on Park Lane

Stayed for 2 night on the executive floor, had read a few mixed reviews ahead of our stay and was concerned that the product might be a little tired and equally the ongoing refurbishment might cause issue. However we were very pleasantly surprised, the hotel areas which have been refurbished (exec lounge) are looking great and I have to make a special mention to Rhani (breakfast server in the main restaurant) who was an absolute delight, warm, welcoming friendly, probably the most genuine warm service I have received at Hilton in quite some time (as a Diamond Member we do over 30 stays per year across the brands) We look forward to returning and seeing the refurbishment complete.

The hotel is in a great location at the bottom of Park Lane and walking distance to Knightsbridge and Oxford Street. The entrance is currently at the back of the hotel due to construction work, there is a doorman at the front who will point you in the right direction. Check in was so friendly and the glass of Prosecco on arrival is a lovely touch. The room was large and clean with a lovely view. The furniture and carpet are tired and could do with being replaced. The bathroom was clean, apart from some mould around the sink and bath. Robes and slippers are provided and there is also a good sized mini fridge you can store your own drinks/snacks in. The air con was excellent. Lovely views across London and it is extremely quiet. The condition of the room/bathroom is the only reason why this is a 4* and not a 5* review.

As a Hilton Honors Diamond Member I expect better, although I paid for an Executive Room, there was no fruit bowl or welcome drink in the room upon my arrival. I stay at Hiltons all over the world, the Park Lane Hilton used to be a fantastic and exclusive place to stay, but that was a few decades ago. I stay 6 or 7 times a year at the Park Lane Hilton, but I have now decided to switch my allegiance to an other luxury hotel nearby, where guests are still king.